---
title: "CMG Predicting Customer Compliance Behaviours"
ocid: "ocds-b5fd17-b6074135-9b80-4a69-aa5e-5d1d27b00eef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b6074135-9b80-4a69-aa5e-5d1d27b00eef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b6074135-9b80-4a69-aa5e-5d1d27b00eef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b6074135-9b80-4a69-aa5e-5d1d27b00eef.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2023-03-03"
---

# CMG Predicting Customer Compliance Behaviours

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-b6074135-9b80-4a69-aa5e-5d1d27b00eef

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b6074135-9b80-4a69-aa5e-5d1d27b00eef)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b6074135-9b80-4a69-aa5e-5d1d27b00eef.json)

## Summary

The Department for Work and Pensions has awarded a contract for the project titled "CMG Predicting Customer Compliance Behaviours" in the business and management consultancy services category. The procurement method used was selective, with a call-off from a framework agreement. The contract period is from February 13, 2023, to March 31, 2023, with a total value of £91,140 GBP. The award was granted to Accenture, with the tender closing on February 9, 2023. The project is located in London, England, with the contract focusing on services.

This contract presents an opportunity for businesses in the business and management consultancy services industry to engage with the Department for Work and Pensions. Companies well-suited to compete should have expertise in customer compliance behaviours and effective intervention strategies. The selective procurement method indicates a targeted approach, offering a clear understanding of required outcomes and interventions. The project aims to enhance customer communication strategies through analytics and predictive modelling, paving the way for innovative solutions in the service provision sector.

## Notice

To support the segmentation of the CMS caseload based on understanding the root cause of non-payment of maintenance and building an effective intervention strategy that delivers sustainable payment outcomes. This will be supported with targeted customer compliance communications, building a clear understanding which compliance interventions (Communications and Actions) have most impact on Customer behaviour. Alongside this support is required to link the Accenture Behavioural Analytics model and the Digital Predictive Analytics model into the Customer Communications strategy.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/063d24e6-6ed6-4c78-baa4-22f31bfc4c02 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2023 |
| Submission deadline | 9 Feb 2023 |
| Future notice date | Not specified |
| Award date | 9 Feb 2023 |
| Contract period | 13 Feb 2023 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £91,140 |
| Lots value | Not specified |
| Awards value | £91,140 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCENTURE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79410000 - Business and management consultancy services

## Release History

- 3 Mar 2023 at 14:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/063d24e6-6ed6-4c78-baa4-22f31bfc4c02

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/063d24e6-6ed6-4c78-baa4-22f31bfc4c02
  3rd March 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/abe810dd-2e05-4b29-aff6-adbc10d3dcbd
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b6074135-9b80-4a69-aa5e-5d1d27b00eef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b6074135-9b80-4a69-aa5e-5d1d27b00eef.json.