--- title: "St Helens Council Schools ICT Support Contract" ocid: "ocds-b5fd17-b6219729-ac23-4e26-b49f-4bef1f1ced06" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b6219729-ac23-4e26-b49f-4bef1f1ced06" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b6219729-ac23-4e26-b49f-4bef1f1ced06.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b6219729-ac23-4e26-b49f-4bef1f1ced06.json" source: "Contracts Finder" current_stage: "Planning" buyer: "ST.HELENS COUNCIL" published: "2018-05-15" --- # St Helens Council Schools ICT Support Contract Buyer: ST.HELENS COUNCIL Current stage: Planning OCID: ocds-b5fd17-b6219729-ac23-4e26-b49f-4bef1f1ced06 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b6219729-ac23-4e26-b49f-4bef1f1ced06) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b6219729-ac23-4e26-b49f-4bef1f1ced06.json) ## Summary The St Helens Council is initiating a procurement process for the "St Helens Council Schools ICT Support Contract," aimed at providing managed ICT support for primary, secondary, and special schools within the borough. The contract, which is valued at £5,500,000, will cover over 20,000 connected devices and approximately 3,000 staff. Currently in the planning stage, the key milestone includes an engagement end date of 5th July 2018. Interested suppliers are encouraged to participate in the engagement process, detailed in the market engagement notice published on 15th May 2018. This tender presents a significant opportunity for businesses in the ICT and consultancy sectors, particularly those specialising in education technology and managed services. Companies with expertise in providing comprehensive support for educational institutions, including hardware maintenance, software updates, and training, would be particularly well-suited to compete. The contract also allows firms to build strong relationships with schools, potentially leading to long-term partnerships and additional service contracts in the education sector. ## Notice The current School's ICT support contract ends in July 2019. The contract provides support for all primary (55 sites), secondary (7 sites) and special schools (3 sites). The contract also covers an alternative provision site, the Children's Home. Some exceptions to this are a few academies that have sourced alternative arrangements. This is a fully managed ICT service contract in supporting over 20,000 connected devices and approximately 3,000 teaching and non-teaching staff within the borough of St Helens. Some details relating to the Fully Managed ICT Support Contract: - * Managed Desktop/Mobile Devices (Laptops, Desktops, iPads and Peripherals) Support Services * Contract Performance Management and Monitoring, liaison with Council's Business IT section * Centralised Services - LA's SIM test server, Anti-Virus, End-Point protection, Patch Management, Content filtering, Firewalls, LAN Support, Management of O365, authentication with the on-premise Active Directory, Wireless, Backups (Service Continuity), VPNs, Apple Devices, MDM, Security, Encryption, PSN connections, Internet connections, edge devices (network devices), bandwidth management, VM and storage management * SIMS - Management Information Software used in schools, user support, software updates, B2B data transfer with Capita products, liaison with Council's System Support Team if required. * SIMS conference/Roadmap and ICT Road Shows * O365 Training (TEAM, Yammer, Security Related Issues, GDPR) * Learning Platform (Moodle) (Mainly High Schools) * Procurement, Asset management, disposal of any ICT equipment * OFSTED support to schools * Reactive, proactive & remote support services * Currently 48 schools opt-in for a technician to attend site half a day per week to undertake Pro-active Support. The half day pro-active support includes the following duties :- o Provide advice and support to school staff in achieving basic ICT skills o Provide advice to school on ICT related procurement o Liaise with 3rd party ICT suppliers where applicable o Installation of new software or equipment purchased by the school o Carry out minor repairs and maintenance on any ICT equipment * Hardware and curriculum software installation * Audio and visual support, advise and maintenance, liaison with Council's Building Services section if required * ICT strategic planning, hardware & software refreshment and budget planning with schools * Representatives to attend any meetings when required * Relationship management with each school (Managing Expectation) * ITIL Service desk approach (Online and Phone) ISO27001, * Technical liaison with Council's Business IT section if required * There are approximately 35 full time employed staff who will be subject to TUPE PLEASE NOTE THAT ALL COMMUNICATION NEEDS TO BE VIA THE CHEST - (https://www.the-chest.org.uk/?openForm) ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b030a631-1714-45c1-8146-fd354a1b9761 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 15 May 2018 | | Submission deadline | Not specified | | Future notice date | 5 Jul 2018 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £5,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ST.HELENS COUNCIL | | Locality | ST.HELENS | | Post town | Warrington | | Postcode | WA10 1HF | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD71 East Merseyside | | Local authority | St. Helens | | Electoral ward | St Helens Town Centre | | Westminster constituency | St Helens South and Whiston | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72600000 - Computer support and consultancy services - 72700000 - Computer network services ## Release History - 15 May 2018 at 11:37 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/b030a631-1714-45c1-8146-fd354a1b9761 - 5 Apr 2018 at 09:57 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/47463fe1-759c-4fc6-b882-880ae8e4a947 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b030a631-1714-45c1-8146-fd354a1b9761 15th May 2018 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/47463fe1-759c-4fc6-b882-880ae8e4a947 5th April 2018 - Early engagement notice on Contracts Finder ## Notice URLs - https://www.the-chest.org.uk/?openForm ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b6219729-ac23-4e26-b49f-4bef1f1ced06. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b6219729-ac23-4e26-b49f-4bef1f1ced06.json.