---
title: "ITSM Tool"
ocid: "ocds-b5fd17-b63e030d-5aaf-4dc1-89a2-256b21bbcb26"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b63e030d-5aaf-4dc1-89a2-256b21bbcb26"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b63e030d-5aaf-4dc1-89a2-256b21bbcb26.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b63e030d-5aaf-4dc1-89a2-256b21bbcb26.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE PENSIONS REGULATOR"
published: "2025-12-08"
---

# ITSM Tool

Buyer: THE PENSIONS REGULATOR  
Current stage: Award  
OCID: ocds-b5fd17-b63e030d-5aaf-4dc1-89a2-256b21bbcb26

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b63e030d-5aaf-4dc1-89a2-256b21bbcb26)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b63e030d-5aaf-4dc1-89a2-256b21bbcb26.json)

## Summary

The procurement process initiated by The Pensions Regulator entails the award for an ITSM Tool, categorised under IT services, including consulting, software development, Internet, and support, with CPV classification 72000000. The procurement followed a selective method, specifically a call-off from a framework agreement. The process is complete, with the tendering period having concluded on 1st December 2025. The contract commenced on 8th December 2025 and spans until 7th December 2029. The Pensions Regulator, located in Brighton, England, acted as the purchasing body. The awarded contract, valued at £553,000, was given to Halo Service Solution on 8th December 2025, with the award notice published on the same date.

This contract presents substantial opportunities for businesses specialising in IT services, such as software development and IT consulting. While the procurement did not specifically target SMEs or VCSEs, it provides a lucrative opportunity for larger companies with comprehensive service offerings and the capability to fulfil the needs of a significant public sector client. Businesses equipped to deliver high-quality IT support services over extended periods are especially well-suited for such contracts, providing chances for expansion and long-term partnerships with government agencies.

## Notice

ITSM Tool

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0fbc125b-9c34-486e-8955-de1802c28f76 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Dec 2025 |
| Submission deadline | 1 Dec 2025 |
| Future notice date | Not specified |
| Award date | 13 Nov 2025 |
| Contract period | 8 Dec 2025 - 7 Dec 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £553,000 |
| Lots value | Not specified |
| Awards value | £553,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE PENSIONS REGULATOR |
| Locality | BRIGHTON |
| Post town | Brighton |
| Postcode | BN1 6AF |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ21 Brighton and Hove |
| Local authority | Brighton and Hove |
| Electoral ward | Preston Park |
| Westminster constituency | Brighton Pavilion |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTION |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 Dec 2025 at 09:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0fbc125b-9c34-486e-8955-de1802c28f76

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0fbc125b-9c34-486e-8955-de1802c28f76
  8th December 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b63e030d-5aaf-4dc1-89a2-256b21bbcb26. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b63e030d-5aaf-4dc1-89a2-256b21bbcb26.json.