---
title: "Provision of a Choice Based Lettings and Homelessness System"
ocid: "ocds-b5fd17-b64812b9-e8ea-4140-8ec7-713678cf68e1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b64812b9-e8ea-4140-8ec7-713678cf68e1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b64812b9-e8ea-4140-8ec7-713678cf68e1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b64812b9-e8ea-4140-8ec7-713678cf68e1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTHEND-ON-SEA BOROUGH COUNCIL"
published: "2026-07-22"
---

# Provision of a Choice Based Lettings and Homelessness System

Buyer: SOUTHEND-ON-SEA BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b64812b9-e8ea-4140-8ec7-713678cf68e1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b64812b9-e8ea-4140-8ec7-713678cf68e1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b64812b9-e8ea-4140-8ec7-713678cf68e1.json)

## Summary

The procurement process for the "Provision of a Choice Based Lettings and Homelessness System" was conducted by Southend-on-sea Borough Council, located in Southend-on-sea, England. This tender falls under the industry category of "Industry specific software package" and "Database and operating software package." The procurement stage reached the Award phase, with the contract awarded on 21st July 2026. The procurement method was selective, executed via a call-off from a framework agreement. The contract period is set to commence on 1st August 2026 and will conclude on 31st July 2030, involving a total contract value of £204,654. The delivery address for the project is within the postal code SS2 6ER.

This procurement presents various opportunities for business growth, particularly for software firms experienced in CRM systems and database management tailored to public sector needs, such as those managing statutory homelessness applications and housing registers. The project is particularly suitable for SMEs, as indicated by the Council's suitability criteria. Given the contract's substantial duration and strategic importance for local governance, businesses with expertise in developing industry-specific software packages could greatly benefit by strengthening their portfolio and demonstrating capability in public service solutions.

## Notice

CRM system for statutory homelessness applications, housing register applications and a Choice Based Lettings system with additional modules for Rough Sleeper case management, extracting Subject Access Requests and enabling homeless enquiries to be recorded within the system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ef1cc3d3-8671-45fd-b079-5c3295b47464 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jul 2026 |
| Submission deadline | 31 Dec 2025 |
| Future notice date | Not specified |
| Award date | 20 Jul 2026 |
| Contract period | 31 Jul 2026 - 31 Jul 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £204,654 |
| Lots value | Not specified |
| Awards value | £204,654 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHEND-ON-SEA BOROUGH COUNCIL |
| Locality | SOUTHEND-ON-SEA |
| Post town | Southend-on-Sea |
| Postcode | SS2 6EN |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package
- 48600000 - Database and operating software package

## Release History

- 22 Jul 2026 at 14:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ef1cc3d3-8671-45fd-b079-5c3295b47464

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ef1cc3d3-8671-45fd-b079-5c3295b47464
  22nd July 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b64812b9-e8ea-4140-8ec7-713678cf68e1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b64812b9-e8ea-4140-8ec7-713678cf68e1.json.