---
title: "Hosting, Support and Maintenance of Ofwat and Open Water Websites"
ocid: "ocds-b5fd17-b68ac24a-b085-446e-ab50-9fadf468131e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b68ac24a-b085-446e-ab50-9fadf468131e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b68ac24a-b085-446e-ab50-9fadf468131e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b68ac24a-b085-446e-ab50-9fadf468131e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WATER SERVICES REGULATION AUTHORITY"
published: "2018-05-17"
---

# Hosting, Support and Maintenance of Ofwat and Open Water Websites

Buyer: WATER SERVICES REGULATION AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-b68ac24a-b085-446e-ab50-9fadf468131e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b68ac24a-b085-446e-ab50-9fadf468131e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b68ac24a-b085-446e-ab50-9fadf468131e.json)

## Summary

The procurement process involves the WATER SERVICES REGULATION AUTHORITY, seeking suppliers for a contract titled "Hosting, Support and Maintenance of Ofwat and Open Water Websites." This requirement falls under the IT services industry category and encompasses activities in both London and the West Midlands, United Kingdom. The procurement method adopted is an open procedure, with the contract period scheduled to start on 6 December 2017 and concluding on 5 December 2019. The tender period ended on 23 November 2017, and the contract amount is valued at approximately £23,431.76.

This tender represents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs), specialising in IT services such as web hosting, maintenance, and support. Companies with expertise in WordPress development and cloud infrastructure will find this contract well-suited for their capabilities, given the requirements for secure hosting environment, website migration, and ongoing technical support. Moreover, businesses that have experience working with public sector clients will be advantageous when competing for this tender.

## Notice

The contract is to provide web hosting services for both the Ofwat and Open Water websites, which are both built in WordPress. The sites will be hosted in separate cloud instances for security and resilience. The contract will also include maintenance and support services for the two sites. The two sites are: http://www.ofwat.gov.uk and http://www.open-water.org.uk Scope of work The contract is scheduled to start on 6 December 2017 and last for a period of 24 months until 5 December 2019, unless both parties agree an extension in which case such extension shall be no more than 6 weeks in duration from end of Contract. Hosting - this element of the contract includes a secure hosting environment, firewall and quarterly vulnerability scanning for both sites. Maintenance - this element covers all updates and fixes to the WordPress core system and any associated plug-ins on the sites. There will be a daily backup and synchronising of uploaded media and other digital assets and weekly web server image snapshots. Support - this element covers telephone and email support, content changes and uploads where needed and minor site adjustments. Support calls should be acknowledged within one hour of being raised, with a reasonable update given within four hours. If the call cannot be resolved within one working day, regular updates and a timescale for completion must be given, as an indicative figure, around 25 support calls were raised in the last 12 months. There may also be additional support work or development required to the websites as needed throughout the contract duration. Any additional work should be quoted for and delivered to an agreed timescale. Both the Ofwat and Open Water websites are built in WordPress 4.8.2 and have bespoke WordPress plugins. The Ofwat site has 507 pages, 2,060 publications and 5,562 media items to be migrated; Open Water has 37 pages, 30 documents and 213 media items to be migrated. The sites are currently hosted by separate companies so migration would need to be managed with both companies. Key tasks for the Contractor * Liaising with Ofwat and current hosting providers to establish assets required for websites. The Ofwat site is currently hosted by Forepoint Ltd and Open Water by Undivided Marketing. * Set up and configuration of web and database servers, and firewall. * Duplication of websites from current hosting environments. * Configuration and testing of CMS to ensure all functionality is working correctly. * Launch redirection of DNS settings to new environment. * Ongoing support and maintenance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ffc958d8-e22d-436a-aa88-7bcb1ca43e91 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 May 2018 |
| Submission deadline | 23 Nov 2017 |
| Future notice date | Not specified |
| Award date | 30 Nov 2017 |
| Contract period | 6 Dec 2017 - 5 Dec 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £23,431 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WATER SERVICES REGULATION AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BIG BLUE DOOR |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 May 2018 at 13:04 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ffc958d8-e22d-436a-aa88-7bcb1ca43e91
- 12 Apr 2018 at 14:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ffc958d8-e22d-436a-aa88-7bcb1ca43e91

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ffc958d8-e22d-436a-aa88-7bcb1ca43e91
  17th May 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9cc3f89e-0d59-4e9d-9bb8-b271e577fcaa
  Contract

## Notice URLs

- http://www.ofwat.gov.uk
- http://www.open-water.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b68ac24a-b085-446e-ab50-9fadf468131e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b68ac24a-b085-446e-ab50-9fadf468131e.json.