---
title: "Understanding Future Customers (phase 2)"
ocid: "ocds-b5fd17-b6a0837c-ef7b-4785-ad4b-3df172e43d93"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b6a0837c-ef7b-4785-ad4b-3df172e43d93"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b6a0837c-ef7b-4785-ad4b-3df172e43d93.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b6a0837c-ef7b-4785-ad4b-3df172e43d93.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2021-10-13"
---

# Understanding Future Customers (phase 2)

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-b6a0837c-ef7b-4785-ad4b-3df172e43d93

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## Summary

The procurement process titled "Understanding Future Customers (phase 2)" involves Highways England, a key player in delivering research and engagement initiatives. This project falls within the industry category of "Research and development services and related consultancy services" and is located in London, United Kingdom. The procurement method used is selective, with a call-off from a framework agreement. The tender, which has a contract value of £318,737.59, was awarded on 13th October 2021, with the contract period running until 31st January 2024. The tender period concluded on 31st August 2021.

This contract presents significant opportunities for businesses, particularly those with expertise in research and public engagement. Small and medium-sized enterprises (SMEs) that can demonstrate innovative approaches in engaging with citizens and stakeholders will be well-positioned to compete. The project aims to elevate customer service and foster trust, making it essential for businesses capable of delivering insightful research and effective communication strategies. Suppliers who align with these objectives may find a valuable avenue for growth through collaboration with Highways England.

## Notice

To deliver a programme of futures research and engagement work with the public to enable Highways England to be an agile future looking organisation that goes beyond sector relevant experts, to fully engaging with citizens and users who will shape, and be impacted by, the future as it unfolds. The public engagement and dialogue approaches used in this programme will generate insights that can be used to inform and shape decision making. This will support us in meeting our ambition to continuously improve and provide excellent customer service and build a relationship of trust with our customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0a43adf6-05c5-422c-89c5-4efb1225ee2b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2021 |
| Submission deadline | 31 Aug 2021 |
| Future notice date | Not specified |
| Award date | 12 Oct 2021 |
| Contract period | 12 Oct 2021 - 31 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £318,737 |
| Lots value | Not specified |
| Awards value | £318,737 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATKINS JACOBS JOINT VENTURE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 13 Oct 2021 at 10:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0a43adf6-05c5-422c-89c5-4efb1225ee2b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0a43adf6-05c5-422c-89c5-4efb1225ee2b
  13th October 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fc4a663d-5ab7-4c34-b267-f288cff48124
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b6a0837c-ef7b-4785-ad4b-3df172e43d93. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b6a0837c-ef7b-4785-ad4b-3df172e43d93.json.