---
title: "Customer Satisfaction Surveys"
ocid: "ocds-b5fd17-b6b0eeda-46b6-47a7-9331-9d41416476c6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b6b0eeda-46b6-47a7-9331-9d41416476c6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b6b0eeda-46b6-47a7-9331-9d41416476c6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b6b0eeda-46b6-47a7-9331-9d41416476c6.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NETWORK HOMES"
published: "2019-07-25"
---

# Customer Satisfaction Surveys

Buyer: NETWORK HOMES  
Current stage: Tender  
OCID: ocds-b5fd17-b6b0eeda-46b6-47a7-9331-9d41416476c6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b6b0eeda-46b6-47a7-9331-9d41416476c6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b6b0eeda-46b6-47a7-9331-9d41416476c6.json)

## Summary

The procurement process involves Network Homes, located in Middlesex, which is currently in the Tender stage for the contract titled "Customer Satisfaction Surveys." This tender aims to conduct multiple surveys to gauge resident satisfaction with the services provided by Network Homes. The tender was published on 25th July 2019, and submissions are due by 21st August 2019. The procurement method chosen is selective, specifically a restricted procedure, focusing on services classified under customer satisfaction surveys.

This tender presents a significant opportunity for businesses specialising in customer feedback and survey services, especially those catering to small and medium enterprises (SMEs). Companies engaged in research, analysis, and data collection would be well-suited to compete, given the tender’s emphasis on service interaction outcomes. As the contract spans from 1st October 2019 to 1st June 2024, successful bidders will have a substantial period to deliver impactful surveys that can enhance their growth trajectory within the public sector.

## Notice

Network Homes wishes to carry out several distinct surveys across its residents to track levels of satisfaction with our services. More specifically, Network Homes wants to monitor the outcomes which result from service interactions with our residents. This has been the Network Homes strategy for the past five years because the organisation believes that service interaction points are particularly important in shaping the perceptions of us amongst our residents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e2b117b9-7215-44c1-987d-f2f9061a633d |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jul 2019 |
| Submission deadline | 21 Aug 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Sep 2019 - 1 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NETWORK HOMES |
| Locality | MIDDLESEX |
| Post town | Harrow |
| Postcode | HA9 0NU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI72 Brent |
| Local authority | Brent |
| Electoral ward | Wembley Park |
| Westminster constituency | Brent West |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 25 Jul 2019 at 12:58 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e2b117b9-7215-44c1-987d-f2f9061a633d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e2b117b9-7215-44c1-987d-f2f9061a633d
  25th July 2019 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Middlesex:-Customer-satisfaction-survey./ZE9M5CC592
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b6b0eeda-46b6-47a7-9331-9d41416476c6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b6b0eeda-46b6-47a7-9331-9d41416476c6.json.