---
title: "ServiceNow Platform Management & Support"
ocid: "ocds-b5fd17-b6e94069-ae86-4035-8876-63681a5d1da2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b6e94069-ae86-4035-8876-63681a5d1da2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b6e94069-ae86-4035-8876-63681a5d1da2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b6e94069-ae86-4035-8876-63681a5d1da2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LANCASHIRE COUNTY COUNCIL"
published: "2025-11-13"
---

# ServiceNow Platform Management & Support

Buyer: LANCASHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b6e94069-ae86-4035-8876-63681a5d1da2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b6e94069-ae86-4035-8876-63681a5d1da2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b6e94069-ae86-4035-8876-63681a5d1da2.json)

## Summary

The procurement process titled "ServiceNow Platform Management & Support" was led by Lancashire County Council, situated at Fishergate, Preston, England. This procurement falls under the industry category of "Helpdesk and support services" with a CPV classification of 72253000. The process was completed during the award stage, with the award notice published on 13th November 2025. The contract, valued at GBP 404,801.25, initiated on 3rd November 2025 and is set to conclude by 2nd May 2028. The procurement method employed is a selective call-off from a framework agreement, and the tender period ended on 27th August 2025.

This tender presents substantial opportunities for large-scale businesses focused on IT support and management services. With an emphasis on managing and supporting the ServiceNow platform, businesses adept in providing robust helpdesk services will find this contract beneficial for portfolio enhancement and revenue growth. Given the selective procurement method, suppliers adept at navigating framework agreements and possessing significant experience in public sector collaborations would be well-positioned to compete for similar opportunities in the future.

## Notice

ServiceNow Platform Management & Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ace6bee4-fc30-4639-ad9a-afdd37ea3564 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Nov 2025 |
| Submission deadline | 27 Aug 2025 |
| Future notice date | Not specified |
| Award date | 2 Oct 2025 |
| Contract period | 3 Nov 2025 - 2 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £404,801 |
| Lots value | Not specified |
| Awards value | £404,801 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LANCASHIRE COUNTY COUNCIL |
| Locality | PRESTON |
| Post town | Preston |
| Postcode | PR1 8XJ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD45 Mid Lancashire |
| Local authority | Preston |
| Electoral ward | City Centre |
| Westminster constituency | Preston |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EIS (THE TRADING ARM OF CANTIUM BUSINESS SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 13 Nov 2025 at 13:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ace6bee4-fc30-4639-ad9a-afdd37ea3564

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ace6bee4-fc30-4639-ad9a-afdd37ea3564
  13th November 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b6e94069-ae86-4035-8876-63681a5d1da2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b6e94069-ae86-4035-8876-63681a5d1da2.json.