---
title: "Dartford Out of Hours Emergency Call Handling Service"
ocid: "ocds-b5fd17-b7177699-de38-4576-8752-f87ea4482b69"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7177699-de38-4576-8752-f87ea4482b69"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b7177699-de38-4576-8752-f87ea4482b69.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b7177699-de38-4576-8752-f87ea4482b69.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DARTFORD BOROUGH COUNCIL"
published: "2018-04-20"
---

# Dartford Out of Hours Emergency Call Handling Service

Buyer: DARTFORD BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b7177699-de38-4576-8752-f87ea4482b69

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7177699-de38-4576-8752-f87ea4482b69)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b7177699-de38-4576-8752-f87ea4482b69.json)

## Summary

The Dartford Borough Council has initiated the procurement process for the "Dartford Out of Hours Emergency Call Handling Service" which falls under the category of administrative housing services and call centre operations. The tender, valued at £75,000, was published on 12th March 2018 and was available until 29th March 2018. The contract period is set to commence on 1st June 2018, lasting for three years, with an option for a one-year extension. The service area comprises the South East region of the United Kingdom, and the procurement method employed is an open procedure, specifically below threshold.

This tender presents a promising opportunity for small to medium-sized enterprises (SMEs) specialising in call handling and related administrative services. Businesses with capabilities in emergency response, customer service management, and operational support during out-of-hours could find this contract particularly advantageous. The Dartford Borough Council seeks a provider able to meet the specific needs of the community, making it an ideal opportunity for local firms looking to expand their service offerings and enhance their market presence.

## Notice

Contract Award Decision re: Dartford Out of Hours Emergency Call Handling Service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3cd35679-430c-4f77-99e0-63068592a843 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Apr 2018 |
| Submission deadline | 29 Mar 2018 |
| Future notice date | Not specified |
| Award date | 19 Apr 2018 |
| Contract period | 31 May 2018 - 31 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | £67,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DARTFORD BOROUGH COUNCIL |
| Locality | DARTFORD |
| Post town | Dartford |
| Postcode | DA1 1DR |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ43 Kent Thames Gateway |
| Local authority | Dartford |
| Electoral ward | Town |
| Westminster constituency | Dartford |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PINNACLE CONNECT |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 75123000 - Administrative housing services
- 79512000 - Call centre

## Release History

- 20 Apr 2018 at 10:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3cd35679-430c-4f77-99e0-63068592a843
- 12 Mar 2018 at 13:37 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d51c25bf-620b-4c96-bb39-e918a4ffed62

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3cd35679-430c-4f77-99e0-63068592a843
  20th April 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d51c25bf-620b-4c96-bb39-e918a4ffed62
  12th March 2018 - Opportunity notice on Contracts Finder
- http://www.kentbusinessportal.org.uk
  Kent Business Portal
- https://procontract.due-north.com/Opportunities/Index?resetFilter=True&applyFilter=True&p=8691483f-2f3d-e711-80e1-005056b64545&v=1
  Kent Business Portal Opportunities
- https://procontract.due-north.com/Advert?advertId=08566fea-f625-e811-80eb-005056b64545
  Dartford Out of Hours Emergency Call Handling Service Advert on Kent Business Portal

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7177699-de38-4576-8752-f87ea4482b69. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b7177699-de38-4576-8752-f87ea4482b69.json.