---
title: "Salesforce CRM consultancy 2021"
ocid: "ocds-b5fd17-b71cfcc8-b9ae-4585-bbb0-4c70a415819a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b71cfcc8-b9ae-4585-bbb0-4c70a415819a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b71cfcc8-b9ae-4585-bbb0-4c70a415819a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b71cfcc8-b9ae-4585-bbb0-4c70a415819a.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BRITISH COUNCIL(THE)"
published: "2021-03-26"
---

# Salesforce CRM consultancy 2021

Buyer: BRITISH COUNCIL(THE)  
Current stage: Tender  
OCID: ocds-b5fd17-b71cfcc8-b9ae-4585-bbb0-4c70a415819a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b71cfcc8-b9ae-4585-bbb0-4c70a415819a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b71cfcc8-b9ae-4585-bbb0-4c70a415819a.json)

## Summary

The British Council is seeking consultancy services for their Salesforce CRM through an open tender process titled "Salesforce CRM consultancy 2021." The project falls under the software programming and consultancy services category and is being conducted in the United Kingdom. The tender period is set to close on 15 April 2021, and the contract is expected to commence on 4 May 2021, running until 31 March 2022. This opportunity aims to enhance customer relationship management across various functions and locations, involving 1,552 users globally.

This procurement presents significant growth opportunities for businesses with expertise in CRM software solutions and consultancy services. Small and medium-sized enterprises (SMEs) that specialise in developing and implementing customer management systems, particularly those familiar with Salesforce, are encouraged to participate. Given the scale of the British Council's operations, providers who can demonstrate innovative approaches and strong support structures will be well positioned to compete for this contract.

## Notice

At the heart of the British Council's success is customer and relationship management ("CRM"). This has a significant impact on our culture, teams, internal and external approaches, as well as 'systems' elements including: knowledge management, contact management, customer data, sales & marketing, and evidence which drives new product specification. We have two areas of focus in our global CRM solution - one focusing on customer service and consumer sales and the other focusing on our business to business and government functions. Currently there are 1552 Salesforce users across 135 locations, 58 countries, and across all eight regions. Please register an account on our portal in order to Express an interest and then download the full tender pack : https://in-tendhost.co.uk/britishcouncil/aspx/Home Additional information: Please register an account on our portal in order to Express an interest and then download the full tender pack : https://in-tendhost.co.uk/britishcouncil/aspx/Home

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7ee8f534-d2de-4144-bf2a-58d9a32b7113 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Mar 2021 |
| Submission deadline | 15 Apr 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 3 May 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH COUNCIL(THE) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72200000 - Software programming and consultancy services

## Release History

- 26 Mar 2021 at 10:20 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7ee8f534-d2de-4144-bf2a-58d9a32b7113
- 18 Mar 2021 at 16:04 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/eada2763-57c6-4198-a908-e3eb6854eb56

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7ee8f534-d2de-4144-bf2a-58d9a32b7113
  26th March 2021 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/eada2763-57c6-4198-a908-e3eb6854eb56
  18th March 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/britishcouncil/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b71cfcc8-b9ae-4585-bbb0-4c70a415819a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b71cfcc8-b9ae-4585-bbb0-4c70a415819a.json.