---
title: "IT Service Management Tool (ITSM) Managed services"
ocid: "ocds-b5fd17-b72550a2-c3fb-4d15-b62a-182f6f3bdb4d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b72550a2-c3fb-4d15-b62a-182f6f3bdb4d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b72550a2-c3fb-4d15-b62a-182f6f3bdb4d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b72550a2-c3fb-4d15-b62a-182f6f3bdb4d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFSTED"
published: "2022-03-03"
---

# IT Service Management Tool (ITSM) Managed services

Buyer: OFSTED  
Current stage: Award  
OCID: ocds-b5fd17-b72550a2-c3fb-4d15-b62a-182f6f3bdb4d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b72550a2-c3fb-4d15-b62a-182f6f3bdb4d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b72550a2-c3fb-4d15-b62a-182f6f3bdb4d.json)

## Summary

The procurement process for 'IT Service Management Tool (ITSM) Managed services' was conducted by OFSTED, focusing on the software package and information systems industry. This contract, which has already been awarded, was managed through a selective procurement method under a call-off from the Crown Commercial Services G-Cloud 12 Framework Agreement. The contract was initially for the period from 1 June 2021 until 30 May 2022, with a total value of £22,000. The relevant tender period concluded on 15 May 2021, and the award was published on 3 March 2022, indicating its completion status.

This tender represents an opportunity for businesses, particularly small and medium-sized enterprises (SMEs), looking to expand in the IT services sector. Companies that provide software solutions, support services, and customisation for platforms like ServiceNow would find this contract relevant. With the ongoing demand for managed services in the public sector, firms that specialise in such areas could leverage this insight to target similar future opportunities.

## Notice

Please note that this contract has already been awarded and that this contract is being published for transparency purposes only. Call Off from Crown Commercial Services G-Cloud 12 Framework Agreement (RM1557.12). This contract is for the provision of Provision of support to Ofsted ServiceNow team to aid with platform administration, user requests and incidents, supplier integrations and customised scripts for the period 1 June 2021 to 31 May 2022 with the option to extend for a further 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f93c8b87-83c1-4399-808c-5c6beb5ee483 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2022 |
| Submission deadline | 15 May 2021 |
| Future notice date | Not specified |
| Award date | 20 May 2021 |
| Contract period | 31 May 2021 - 30 May 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £22,000 |
| Lots value | Not specified |
| Awards value | £22,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFSTED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 2WD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FLYFORM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Mar 2022 at 16:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f93c8b87-83c1-4399-808c-5c6beb5ee483

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f93c8b87-83c1-4399-808c-5c6beb5ee483
  3rd March 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b72550a2-c3fb-4d15-b62a-182f6f3bdb4d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b72550a2-c3fb-4d15-b62a-182f6f3bdb4d.json.