---
title: "VoIP Telephone Services"
ocid: "ocds-b5fd17-b72d99d3-4c3b-4889-bdf7-026081194f36"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b72d99d3-4c3b-4889-bdf7-026081194f36"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b72d99d3-4c3b-4889-bdf7-026081194f36.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b72d99d3-4c3b-4889-bdf7-026081194f36.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE CAMBRIDGE HOUSING SOCIETY LIMITED"
published: "2025-12-16"
---

# VoIP Telephone Services

Buyer: THE CAMBRIDGE HOUSING SOCIETY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-b72d99d3-4c3b-4889-bdf7-026081194f36

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b72d99d3-4c3b-4889-bdf7-026081194f36)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b72d99d3-4c3b-4889-bdf7-026081194f36.json)

## Summary

The Cambridge Housing Society Limited (CHS), located in Cambridge, England, has completed the procurement process for VoIP Telephone Services. The procurement, classified under IP telephone services, involved replacing the existing digital telephone system with a scalable solution designed to work predominantly with softphones across multiple locations. The tender referenced T25/001/CHS required interested suppliers to submit PQQ documentation by 19th July 2024 and tenders by 9th August 2024. The procurement utilised an open procedure above the threshold, providing equal opportunities to all suppliers. The awarded contract, valued at £23,040, commenced on 18th September 2024 and will run until 17th September 2027. The award status remains active, as it was officially announced on 16th December 2025.

This procurement presents lucrative business growth opportunities, particularly for SMEs, as the procurement was deemed suitable for such organisations. Enterprises specialising in scalable digital communication solutions and softphone technology can leverage this opportunity to enhance their position in the telecommunication industry. Companies experienced in servicing multi-location setups can also find this tender advantageous. With CHS's emphasis on scalability and digital transformation, suppliers offering innovative and adaptable technological solutions would be well-placed to compete successfully in similar future procurements.

## Notice

CHS requires a digital telephone system to replace its existing system. The system needs to be scalable and predominantly softphone working across a number of locations. Further details are included in the PQQ document. Additional information: The PQQ documentation is to be completed and submitted by 19th July 2024. This will be to assist CHS in shortlisting bidders to invite to tender for VoIP Telephone Services. The Disclosure of interest documentation is also to be completed and returned with the PQQ by 19th July. Tenders to be submitted by 9th August 2024. All corresponding emails must have our Tender reference in the email subject: T25/001/CHS VoIP Telephone Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8c983057-07ab-4c88-ad4e-17d23fb3ec0b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2025 |
| Submission deadline | 9 Aug 2024 |
| Future notice date | Not specified |
| Award date | 16 Sep 2024 |
| Contract period | 17 Sep 2024 - 17 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £55,000 |
| Lots value | Not specified |
| Awards value | £23,040 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CAMBRIDGE HOUSING SOCIETY LIMITED |
| Locality | CAMBRIDGE |
| Post town | Cambridge |
| Postcode | CB24 9ZR |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | South Cambridgeshire |
| Electoral ward | Histon & Impington |
| Westminster constituency | St Neots and Mid Cambridgeshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IP EXCHANGE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64215000 - IP telephone services

## Release History

- 16 Dec 2025 at 13:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8c983057-07ab-4c88-ad4e-17d23fb3ec0b
- 19 Aug 2024 at 10:24 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/767eba55-3ee0-40e4-a1a9-43552bda61af
- 2 Aug 2024 at 14:57 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/767eba55-3ee0-40e4-a1a9-43552bda61af
- 1 Aug 2024 at 10:39 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/767eba55-3ee0-40e4-a1a9-43552bda61af
- 1 Aug 2024 at 10:36 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/767eba55-3ee0-40e4-a1a9-43552bda61af
- 30 Jul 2024 at 08:58 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/767eba55-3ee0-40e4-a1a9-43552bda61af
- 26 Jul 2024 at 10:22 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/767eba55-3ee0-40e4-a1a9-43552bda61af
- 18 Jul 2024 at 10:54 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/767eba55-3ee0-40e4-a1a9-43552bda61af
- 16 Jul 2024 at 15:03 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/767eba55-3ee0-40e4-a1a9-43552bda61af
- 11 Jul 2024 at 15:09 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/767eba55-3ee0-40e4-a1a9-43552bda61af
- 10 Jul 2024 at 13:44 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/767eba55-3ee0-40e4-a1a9-43552bda61af

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8c983057-07ab-4c88-ad4e-17d23fb3ec0b
  16th December 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/767eba55-3ee0-40e4-a1a9-43552bda61af
  19th August 2024 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/302a6038-f1f7-4282-903d-56aa5b699f39
  PQQ for completion and submission for suppliers who would like to register interest in bidding for this tender
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f217c4a9-b862-4aaa-b164-0ae3c8f1a789
  Disclosure of Interests Certificate to be completed and returned with the PQQ.
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/edd801d4-4264-4e58-afea-d1b1c44a1c37
  Specification document Contract start date is flexible from September but within the financial year.
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c2e1603b-3170-440a-a450-30f407a4de77
  VoIP Services - Questions and Answers for bidders July 2024
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/202e9f28-c8e0-4058-9b47-60529b3fe9a2
  VoIP Services - Questions and Answers for bidders July 2024 (Added question regarding contract value 18.07.2024)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9591405b-f2db-4049-9d80-93a799a3745c
  ITT open to those suppliers who have been made aware of their successful PQQ's and who have been invited to tender as part of the next process.
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7db8876b-efff-4acd-a79a-a677fcb8b0b5
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/78d9bf5b-57e3-45aa-908b-2aa7f4e30425
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4ed5d8cf-fb0c-4781-979d-fec09c72c81b
  Please ensure that you have signed this document and submit it with your tender.
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/81565873-1eb0-49dd-93cc-6101b12f8e0d
  **Edited award date in ITT document 19.08.2024**

## Notice URLs

- https://www.chsgroup.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b72d99d3-4c3b-4889-bdf7-026081194f36. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b72d99d3-4c3b-4889-bdf7-026081194f36.json.