---
title: "ITSM system"
ocid: "ocds-b5fd17-b75dc589-480c-4305-909a-5d991fd9a319"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b75dc589-480c-4305-909a-5d991fd9a319"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b75dc589-480c-4305-909a-5d991fd9a319.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b75dc589-480c-4305-909a-5d991fd9a319.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOMERSET COUNTY COUNCIL"
published: "2020-05-21"
---

# ITSM system

Buyer: SOMERSET COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b75dc589-480c-4305-909a-5d991fd9a319

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b75dc589-480c-4305-909a-5d991fd9a319)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b75dc589-480c-4305-909a-5d991fd9a319.json)

## Summary

Somerset County Council has recently completed a tender for an IT Service Management (ITSM) solution, titled "ITSM system". This procurement falls under the software package and information systems category and has a total value of £439,440. The contract period is set for 24 months, commencing from 1st April 2020, with potential extensions of up to 24 additional months. The procurement method utilised was selective, involving a call-off from a framework agreement, and the tender period concluded on 23rd March 2020.

This contract presents significant opportunities for small and medium-sized enterprises (SMEs) that provide IT services and software solutions. Businesses with expertise in ITSM systems are particularly well-suited to compete, given the focus on delivering a comprehensive IT service management solution for the Somerset region. The successful supplier, Axios Systems Public Limited Company, indicates a competitive landscape where participants must demonstrate expertise and innovative approaches to service delivery.

## Notice

IT Service Management (ITSM) solution. Initial contract period - 24 months Optional extensions - 2 x 12 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cdc6cac3-ab8f-453c-bdb4-6e64fad6ad24 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2020 |
| Submission deadline | 23 Mar 2020 |
| Future notice date | Not specified |
| Award date | 23 Mar 2020 |
| Contract period | 31 Mar 2020 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £439,440 |
| Lots value | Not specified |
| Awards value | £439,440 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOMERSET COUNTY COUNCIL |
| Locality | TAUNTON |
| Post town | Taunton |
| Postcode | TA1 4DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK62 Somerset |
| Local authority | Somerset |
| Electoral ward | Bishop's Hull & Taunton West |
| Westminster constituency | Taunton and Wellington |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AXIOS SYSTEMS PUBLIC |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 21 May 2020 at 11:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cdc6cac3-ab8f-453c-bdb4-6e64fad6ad24

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cdc6cac3-ab8f-453c-bdb4-6e64fad6ad24
  21st May 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b75dc589-480c-4305-909a-5d991fd9a319. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b75dc589-480c-4305-909a-5d991fd9a319.json.