---
title: "DS&T Service Desk"
ocid: "ocds-b5fd17-b7651bfc-bd74-4919-a639-ac610dd414c4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7651bfc-bd74-4919-a639-ac610dd414c4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b7651bfc-bd74-4919-a639-ac610dd414c4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b7651bfc-bd74-4919-a639-ac610dd414c4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "VEHICLE CERTIFICATION AGENCY"
published: "2022-03-23"
---

# DS&T Service Desk

Buyer: VEHICLE CERTIFICATION AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-b7651bfc-bd74-4919-a639-ac610dd414c4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7651bfc-bd74-4919-a639-ac610dd414c4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b7651bfc-bd74-4919-a639-ac610dd414c4.json)

## Summary

The procurement process for the "DS&T Service Desk" tender was conducted by the Vehicle Certification Agency, aimed at acquiring Helpdesk services, specifically an IT Service Management tool. The competitive dialogue procurement method was utilised, with the tender period concluding on 15th October 2021. The contract was awarded on 20th October 2021, with a total value of £38,232. The services are to be delivered at the agency's location in Bristol, England, with the contract spanning from 25th October 2021 to 24th October 2022.

This tender represents an opportunity for businesses specialising in IT service management and helpdesk solutions to engage with a government agency. Companies that are well-suited to compete for this contract would include those that offer innovative ITSM tools, especially larger firms with experience in public sector projects. The opportunity can lead to substantial business growth, as winning such contracts may pave the way for further engagements within government procurement processes.

## Notice

ITSM - Service Management tool

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2f3fa695-6fbd-4824-a8a0-9e28d873281c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialogue (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2022 |
| Submission deadline | 15 Oct 2021 |
| Future notice date | Not specified |
| Award date | 19 Oct 2021 |
| Contract period | 24 Oct 2021 - 24 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £38,232 |
| Lots value | Not specified |
| Awards value | £38,232 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VEHICLE CERTIFICATION AGENCY |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS5 6XX |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lockleaze |
| Westminster constituency | Bristol North East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253100 - Helpdesk services

## Release History

- 23 Mar 2022 at 10:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2f3fa695-6fbd-4824-a8a0-9e28d873281c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2f3fa695-6fbd-4824-a8a0-9e28d873281c
  23rd March 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7651bfc-bd74-4919-a639-ac610dd414c4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b7651bfc-bd74-4919-a639-ac610dd414c4.json.