--- title: "Crisis Telephone Lines Training for Staff Supporting Children and Young People" ocid: "ocds-b5fd17-b7652614-ce84-4c9f-a648-5df0feb17de8" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7652614-ce84-4c9f-a648-5df0feb17de8" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b7652614-ce84-4c9f-a648-5df0feb17de8.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b7652614-ce84-4c9f-a648-5df0feb17de8.json" source: "Contracts Finder" current_stage: "Tender" buyer: "HEALTH EDUCATION ENGLAND" published: "2021-11-12" --- # Crisis Telephone Lines Training for Staff Supporting Children and Young People Buyer: HEALTH EDUCATION ENGLAND Current stage: Tender OCID: ocds-b5fd17-b7652614-ce84-4c9f-a648-5df0feb17de8 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7652614-ce84-4c9f-a648-5df0feb17de8) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b7652614-ce84-4c9f-a648-5df0feb17de8.json) ## Summary The NHS Health Education England is initiating a tender titled "Crisis Telephone Lines Training for Staff Supporting Children and Young People." This procurement falls under the education and training services industry category and is set to take place in Leeds, England. The tender is currently active and is being conducted through an open procedure, which is suitable for businesses of all sizes. The deadline for submitting completed invitations to quote (ITQs) is 3rd December 2021 at 12:00 pm (midday), and the contract is expected to commence on 10th January 2022 and last for three months, concluding on 31st March 2022. The total budget allocated for this contract is £50,000, exclusive of VAT. This tender presents significant opportunities for businesses, particularly those specialising in training and development in mental health services. Organisations with experience in delivering training programmes tailored for health professionals, especially in crisis management and communication with children and young people, will find this contract well-suited to their expertise. Additionally, small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to bid, aligning with the contracting authority's interest in fostering diverse supplier participation. Businesses capable of starting training development promptly following the contract award will be particularly attractive to the buyer. ## Notice NHS Health Education England (HEE - the Commissioner) are commencing a tender for Telephone Lines Training for Staff Supporting Children and Young People (CYP) Experiencing Mental Health Crisis. Health Education England is seeking to address the needs of NHS Crisis Mental Healthcare staff through CYP crisis telephone training, so they are equipped with the skills, knowledge, and confidence to be able to respond effectively to the particular needs of children and young people, and/or their parents and carers, presenting in crisis via the telephone. The purpose of this procurement exercise is to identify a suitable provider to develop and deliver foundation level training to improve staff confidence in handling distressing calls from CYP presenting in mental health crisis, or their parents/carers communicating on their behalf. This foundation level training should address anxieties of handling these types of calls and advise staff on how to utilise their existing skills and adapt according to the needs of the situation. The provider should embed the learning outcomes with high level specificity in the field of a mental health crisis or first responder taking urgent calls from children and young people and their parents/carers, within the scope of their current clinical practice. Furthermore demonstrate the planning, development, and subsequent quality assured delivery of a learning programme, and the ability to start development of the programme from as soon as the contract is awarded. The maximum financial envelope for the contract is PS50,000 exclusive VAT. The contract period will be for a duration of three (3) months. The deadline for submission of completed ITQ will be the 3rd December 2021 12:00pm (midday). Late submissions will not be accepted therefore, please submit in good time prior to the deadline date and time. All communications should be made via the messaging function on the e-Tendering portal during the tender exercise. The Contracting Authority requests that all communications are channelled through the e-portal system and not with the Contracting Authority itself other than as expressly permitted within this ITT. To express interest and access the Tender Documentation please use the link below and view opportunities: https://health-family.force.com/s/Welcome Should Bidders have any queries, or are having problems using the portal, they should contact the Helpdesk on: Phone: 0800 9956035 or E-mail: support-health@atamis.co.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f6248a47-c928-4916-83ec-bed4b9462352 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Nov 2021 | | Submission deadline | 3 Dec 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 10 Jan 2022 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HEALTH EDUCATION ENGLAND | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS1 4PL | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 80 - Education and training services ### Codes - 80000000 - Education and training services ## Release History - 12 Nov 2021 at 15:58 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f6248a47-c928-4916-83ec-bed4b9462352 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f6248a47-c928-4916-83ec-bed4b9462352 12th November 2021 - Opportunity notice on Contracts Finder ## Notice URLs - https://health-family.force.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7652614-ce84-4c9f-a648-5df0feb17de8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b7652614-ce84-4c9f-a648-5df0feb17de8.json.