--- title: "QU466 - Develop and co-ordinate set up of 10 Community Telephone Trees" ocid: "ocds-b5fd17-b76d2395-e890-48b6-9c0a-1fe9010d0377" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b76d2395-e890-48b6-9c0a-1fe9010d0377" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b76d2395-e890-48b6-9c0a-1fe9010d0377.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b76d2395-e890-48b6-9c0a-1fe9010d0377.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BIRMINGHAM CITY COUNCIL" published: "2021-02-25" --- # QU466 - Develop and co-ordinate set up of 10 Community Telephone Trees Buyer: BIRMINGHAM CITY COUNCIL Current stage: Tender OCID: ocds-b5fd17-b76d2395-e890-48b6-9c0a-1fe9010d0377 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b76d2395-e890-48b6-9c0a-1fe9010d0377) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b76d2395-e890-48b6-9c0a-1fe9010d0377.json) ## Summary Birmingham City Council is seeking to develop and coordinate the setup of 10 Community Telephone Trees, aimed at enhancing engagement for communities with limited digital access. This public procurement is currently in the tender stage, with applications due by noon on 5th March 2021. The project is set to commence from 1st April 2021 and will run for a duration of 12 months, concluding on 31st March 2022. Potential suppliers are required to register on the free e-tendering platform 'in-tend' to participate in the bidding process, which is classified under community service provision. This tender presents an excellent opportunity for businesses specialising in community engagement, training services, and telecommunication solutions. Companies that are experienced in liaising with community partners, training volunteers, and managing telecommunication projects will be particularly well-suited to submit a proposal. Small and medium enterprises (SMEs) are encouraged to participate, as the tender is designed to facilitate innovative approaches to community engagement, which can significantly contribute to business growth in this sector. ## Notice Birmingham City Council Public Health wish to enhance its existing engagement through additional targeted and tailored engagement that focuses on specific communities particularly around non-digital engagement. It is working with existing community partners to set up a minimum of 10 telephone tree pilots to help extend engagement for those with limited digital access. We are looking to commission an organisation who will work closely with the community partners to upskill and co-ordinate the set up and delivery of a minimum of 10 telephone trees. The requirements are as follows: o Work with the 18 community providers to identify the groupings for at least 10 telephone trees o Design and develop template for skeleton standard operating process that includes signposting, safeguarding and managing escalations o Build training approach and training material / content to support messaging o Manage delivery of training to community partners and telephone trees volunteers / train the trainer model o Provide 12-month co-ordination role to oversee successful delivery of telephone trees and monitoring of outcomes o Produce end of project evaluation report and learning The telephone trees to be set up by 1st April 2021 and to run until 31 March 2022. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon on 5th March 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal. Delivery Notes Birmingham Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/504bea15-f8f0-4278-aa4d-ce02543e9f08 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Feb 2021 | | Submission deadline | 5 Mar 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Apr 2021 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BIRMINGHAM CITY COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B4 7WB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Newtown | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 64 - Postal and telecommunications services - 75 - Administration, defence and social security services - 80 - Education and training services ### Codes - 32552120 - Emergency telephones - 64210000 - Telephone and data transmission services - 75200000 - Provision of services to the community - 80000000 - Education and training services - 80500000 - Training services - 80510000 - Specialist training services - 80521000 - Training programme services - 80531200 - Technical training services ## Release History - 25 Feb 2021 at 16:18 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/504bea15-f8f0-4278-aa4d-ce02543e9f08 - 25 Feb 2021 at 16:17 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/504bea15-f8f0-4278-aa4d-ce02543e9f08 - 25 Feb 2021 at 16:13 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/504bea15-f8f0-4278-aa4d-ce02543e9f08 - 9 Feb 2021 at 14:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/504bea15-f8f0-4278-aa4d-ce02543e9f08 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/504bea15-f8f0-4278-aa4d-ce02543e9f08 25th February 2021 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/birminghamcc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/birminghamcc - https://in-tendhost.co.uk/birminghamcc/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b76d2395-e890-48b6-9c0a-1fe9010d0377. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b76d2395-e890-48b6-9c0a-1fe9010d0377.json.