---
title: "Hosted Call Centre Service for Clearing"
ocid: "ocds-b5fd17-b7715ac6-c4ec-4a8f-b698-644a03a75977"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7715ac6-c4ec-4a8f-b698-644a03a75977"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b7715ac6-c4ec-4a8f-b698-644a03a75977.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b7715ac6-c4ec-4a8f-b698-644a03a75977.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF DERBY"
published: "2022-05-13"
---

# Hosted Call Centre Service for Clearing

Buyer: UNIVERSITY OF DERBY  
Current stage: Award  
OCID: ocds-b5fd17-b7715ac6-c4ec-4a8f-b698-644a03a75977

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7715ac6-c4ec-4a8f-b698-644a03a75977)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b7715ac6-c4ec-4a8f-b698-644a03a75977.json)

## Summary

The University of Derby is seeking to enhance its telecommunications capabilities through a tender for a Hosted Call Centre Service for Clearing. This contract, valued at approximately £103,400, aims to provide comprehensive call-routing and full call-centre functionality to support the university's Clearing operations. The procurement method used is selective, with the tender period closing on 15th April 2022, and the awarded contract commenced on 5th May 2022, extending until 4th May 2025. The contract is classified under the CPV code for Telephone and data transmission services and is located in the East Midlands region of the United Kingdom.

This opportunity is particularly suitable for small and medium-sized enterprises (SMEs) in the telecommunications and customer service sectors. Businesses that specialise in call-centre solutions, voice-data integration, and telecommunications infrastructure could significantly benefit from participating in such tenders. This contract not only supports the university's operations but also opens avenues for SMEs to engage in long-term partnerships with educational institutions, thus enabling growth and a stable revenue stream.

## Notice

For the provision and hosting of telecommunications systems including call-routing and full call-centre functionality, to support the university's Clearing operations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3edc6deb-07d0-431f-94c8-9d13d6751882 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 May 2022 |
| Submission deadline | 15 Apr 2022 |
| Future notice date | Not specified |
| Award date | 4 May 2022 |
| Contract period | 4 May 2022 - 4 May 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £103,400 |
| Lots value | Not specified |
| Awards value | £103,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF DERBY |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE22 1GB |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF11 Derby |
| Local authority | Derby |
| Electoral ward | Allestree |
| Westminster constituency | Mid Derbyshire |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GAMMA NETWORK SOLUTIONS |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64210000 - Telephone and data transmission services

## Release History

- 13 May 2022 at 12:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3edc6deb-07d0-431f-94c8-9d13d6751882

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3edc6deb-07d0-431f-94c8-9d13d6751882
  13th May 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7715ac6-c4ec-4a8f-b698-644a03a75977. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b7715ac6-c4ec-4a8f-b698-644a03a75977.json.