--- title: "Digital Customer Panel" ocid: "ocds-b5fd17-b79f9cbc-feb5-4d8a-8c99-2c4ab527c92c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b79f9cbc-feb5-4d8a-8c99-2c4ab527c92c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b79f9cbc-feb5-4d8a-8c99-2c4ab527c92c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b79f9cbc-feb5-4d8a-8c99-2c4ab527c92c.json" source: "Contracts Finder" current_stage: "Planning" buyer: "TRANSPORT FOR LONDON" published: "2024-04-11" --- # Digital Customer Panel Buyer: TRANSPORT FOR LONDON Current stage: Planning OCID: ocds-b5fd17-b79f9cbc-feb5-4d8a-8c99-2c4ab527c92c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b79f9cbc-feb5-4d8a-8c99-2c4ab527c92c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b79f9cbc-feb5-4d8a-8c99-2c4ab527c92c.json) ## Summary Transport for London is planning a tender for a Digital Customer Panel aimed at improving customer research efficiency for their digital products, like TfL Go, TfL.gov.uk, and others. The engagement end date for potential Suppliers is 31st May 2024. The tender falls under the industry category of Customer survey services and is targeted at businesses located in London, United Kingdom. Interested parties can engage in pre-market research by submitting a Market Sounding Questionnaire to v_vikramgudra@tfl.gov.uk by the specified deadline. This tender by Transport for London presents an opportunity for businesses in the customer survey services sector to provide feedback on TfL's digital products, thereby facilitating quicker insights for customer research. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate in this tender process, potentially benefiting from the opportunity to collaborate with TfL in enhancing their digital offerings and services. ## Notice TfL has an established Digital team to scope and deliver user facing digital solutions to TfL customers. They manage and deliver products such as TfL Go, TfL.gov.uk and digital displays on the TfL network. The Digital team also works with other TfL stakeholders to deliver and set standards for digital products including Oyster and Contactless, the Pay to drive in London app and cycling in London amongst others. TfL is looking to engage a Supplier to deliver a Customer Digital Panel that will feedback on the above digital products. A key aim for the panel is to allow the TfL Digital team to be more nimble in the running of customer research, spinning up leaner customer research studies for quicker insights. TfL are looking for potential Suppliers to engage in pre-market research before we proceed to the procurement stage. If you are interested in completing a Market Sounding Questionnaire, please download the documents, complete and submit to v_vikramgudra@tfl.gov.uk by 31st May 2024. Additional information: If you are interested in participating in the pre-market engagement, please submit the completed questionnaire to v_vikramgudra@tfl.gov.uk by 31st May 2024. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ab22c0af-29dc-494d-8dcf-76040b97c4a1 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Apr 2024 | | Submission deadline | Not specified | | Future notice date | 31 May 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TRANSPORT FOR LONDON | | Locality | LONDON | | Post town | East London | | Postcode | E20 1JN | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Newham | | Electoral ward | Stratford Olympic Park | | Westminster constituency | Stratford and Bow | | Delivery location | TLI London | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342310 - Customer survey services - 79342311 - Customer satisfaction survey ## Release History - 11 Apr 2024 at 08:13 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/ab22c0af-29dc-494d-8dcf-76040b97c4a1 - 3 Apr 2024 at 13:53 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/ab22c0af-29dc-494d-8dcf-76040b97c4a1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ab22c0af-29dc-494d-8dcf-76040b97c4a1 11th April 2024 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/247fdbb3-a005-490a-bee1-4ffe6295be50 Market Sounding Questionnaire - https://www.contractsfinder.service.gov.uk/Notice/Attachment/de2656b3-af06-4df8-965d-db584cdcbaa0 Draft scope of work - https://www.contractsfinder.service.gov.uk/Notice/Attachment/864d3682-7008-4224-8e47-06877b24bf37 Market Sounding Questionnaire - amended. First upload had one drafting comment attached ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b79f9cbc-feb5-4d8a-8c99-2c4ab527c92c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b79f9cbc-feb5-4d8a-8c99-2c4ab527c92c.json.