---
title: "Delivery of the Online Consultations System to the GP Practices"
ocid: "ocds-b5fd17-b7a5b758-53f1-4f4c-a623-c98de97748fc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7a5b758-53f1-4f4c-a623-c98de97748fc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b7a5b758-53f1-4f4c-a623-c98de97748fc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b7a5b758-53f1-4f4c-a623-c98de97748fc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2021-03-24"
---

# Delivery of the Online Consultations System to the GP Practices

Buyer: SOUTH CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-b7a5b758-53f1-4f4c-a623-c98de97748fc

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## Summary

The procurement process involves the South Central and West Commissioning Support Unit, representing NHS England, for the project titled "Delivery of the Online Consultations System to the GP Practices". This initiative falls under the information technology services category and targets South East England. The current procurement stage is complete, with the awarded contract valued at £91,800. The contract implementation period began on 30th September 2019 and is set to conclude on 29th September 2022.

This tender presents valuable opportunities for businesses in the technology sector, particularly small and medium-sized enterprises (SMEs) with expertise in software and information systems. Firms that specialise in developing digital healthcare solutions or online consultation systems would be well-positioned to compete. Engaging in this project not only allows for potential participation in future NHS digital initiatives but also contributes to improving patient care through innovative technological advancements.

## Notice

As part of its Digital Transformation Strategy, NHS England is encouraging the use of technology to empower patients and make it easier for clinicians to deliver high quality care, enabling patients to seamlessly navigate services. Online consultation for patients using GP practices is a contribution to this ambition. The CCG have committed to undertake a six month pilot with up to six GP practices. Analysis will be undertaken during this phase to better understand benefits. Depending on the outcome, the CCG will decide on the full rollout to the remaining practices who would like to engage. Across west Essex, we currently have 3 localities - Epping, Harlow and Uttlesford, comprised of 32 GP Member Practices serving a population of approximately 310,000 registered patients between them, with a vast variety of demographics from practice to practice. Objectives of online consultation implementation: * Reduce unnecessary appointments by directing patients to most efficient intervention * Reduce GP / staff workloads as patients are able to access right person or service first time * Reduce wait times for routine appointments * Improve patient experience by providing improved service navigation * Reduce queues at reception desks for busy practices by offering digital access * Reduce the number of incoming phone calls by offering digital access to resolve queries * Enable patients to manage their own health conditions as appropriate * Provide additional digital channel to conduct consultations This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/99831591-63f6-45c1-87aa-49ceeace988b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Mar 2021 |
| Submission deadline | 10 Jun 2019 |
| Future notice date | Not specified |
| Award date | 29 Sep 2019 |
| Contract period | 29 Sep 2019 - 29 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £91,800 |
| Lots value | Not specified |
| Awards value | £91,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | TORQUAY |
| Post town | Torquay |
| Postcode | TQ2 7FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK42 Torbay |
| Local authority | Torbay |
| Electoral ward | Shiphay |
| Westminster constituency | Torbay |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DOCTORLINK |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 24 Mar 2021 at 12:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/99831591-63f6-45c1-87aa-49ceeace988b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/99831591-63f6-45c1-87aa-49ceeace988b
  24th March 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7a5b758-53f1-4f4c-a623-c98de97748fc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b7a5b758-53f1-4f4c-a623-c98de97748fc.json.