---
title: "Out of Hours Call Centre Services"
ocid: "ocds-b5fd17-b7b0b744-a3b6-4736-94c6-cbaefa0ce185"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7b0b744-a3b6-4736-94c6-cbaefa0ce185"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b7b0b744-a3b6-4736-94c6-cbaefa0ce185.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b7b0b744-a3b6-4736-94c6-cbaefa0ce185.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "B3 LIVING"
published: "2021-12-02"
---

# Out of Hours Call Centre Services

Buyer: B3 LIVING  
Current stage: Tender  
OCID: ocds-b5fd17-b7b0b744-a3b6-4736-94c6-cbaefa0ce185

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b7b0b744-a3b6-4736-94c6-cbaefa0ce185.json)

## Summary

B3 Living is currently seeking competitive tenders for the provision of Out of Hours Call Centre Services, amounting to £200,000. This procurement falls under the services industry category and is located in the East of England, UK. The tender period concluded on 30 November 2021, with the contract set to commence on 1 February 2022 and running until 31 January 2026. The process is classified as active and initiated through a framework agreement targeting a single supplier, ensuring a focused and streamlined procurement approach.

This opportunity is ideal for small and medium-sized enterprises (SMEs) specialising in call centre operations. Companies capable of providing efficient customer service solutions during off-peak hours stand to benefit significantly from this contract. Engaging in this tender can help businesses grow by establishing a long-term relationship with B3 Living, thereby expanding their market presence and enhancing their service portfolio in the public sector.

## Notice

B3Living is seeking to award a Framework Agreement to a single Supplier for the provision of Out of Hours Call Centre Services as described within this Invitation to Tender (ITT): the scope will be as described within the specification in Part B of the ITT and the pricing template (Part E of the ITT) is reflective of the anticipated demand.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/95a26ed5-9e20-4843-aab5-a0643b0f8945 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2021 |
| Submission deadline | 30 Nov 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Feb 2022 - 31 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | B3 LIVING |
| Locality | HODDESDON |
| Post town | Enfield |
| Postcode | EN11 8TS |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Broxbourne |
| Electoral ward | Hoddesdon North |
| Westminster constituency | Broxbourne |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 2 Dec 2021 at 09:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/95a26ed5-9e20-4843-aab5-a0643b0f8945

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/95a26ed5-9e20-4843-aab5-a0643b0f8945
  2nd December 2021 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=647937241
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7b0b744-a3b6-4736-94c6-cbaefa0ce185. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b7b0b744-a3b6-4736-94c6-cbaefa0ce185.json.