---
title: "Experts By Experience"
ocid: "ocds-b5fd17-b7b7ccaa-c87c-44d0-b95f-8875c476fe15"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7b7ccaa-c87c-44d0-b95f-8875c476fe15"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b7b7ccaa-c87c-44d0-b95f-8875c476fe15.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b7b7ccaa-c87c-44d0-b95f-8875c476fe15.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2020-04-27"
---

# Experts By Experience

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-b7b7ccaa-c87c-44d0-b95f-8875c476fe15

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## Summary

The Care Quality Commission (CQC) is in the process of re-procuring its "Experts by Experience" service, aimed at enhancing the quality of health and social care services across the United Kingdom. This procurement falls under the health and social work services category, with a contract value of approximately £9.5 million. The procurement is currently in the Award stage, following the completion of the tender that concluded on 19th September 2019. The contract period is set to run from 1st April 2020 to 31st March 2023, covering various regions in the UK including London, the North East, and the West Midlands. CQC will utilise a selective Restricted Procedure for this contract, inviting only those suppliers who meet their initial selection criteria.

This tender presents significant opportunities for businesses specialising in health and social care, particularly those with experience in regulatory support, community engagement, and training. Companies that can offer expert knowledge from first-hand experience within the health services, as well as those with a strong understanding of public engagement and policy development, would be well-suited to participate. Small to medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to collaborate or respond, potentially enhancing their capability to provide valued insights and contribute effectively to CQC's initiatives.

## Notice

The Care Quality Commission ("CQC") is seeking to re-procure its future "Experts by Experience" service requirement. Experts by experience are people who have personal experience of the services we regulate, either directly or as carers. During inspections, experts by experience speak with people using services and their family or organisations that support them. They may also watch how the service is delivered and speak to staff. Their findings are used to support inspectors' judgements on services and may be included in inspection reports. We want experts by experience to provide three types of support: - inspection - support to site visits and telephone calls, - monitor and insight - support gathering local and national information from the public. This will include special reviews and investigations as well as work raising public awareness of CQC, - co-production - support to policy and guidance development and delivery of CQC staff training. To aid CQC in developing its ways of working, the day-to-day activities of ExE will be managed by an external organisation on CQC's behalf, which will involve the co-ordination and arrangement of activities. CQC is seeking to utilise the Restricted Procedure (as defined in Regulation 28 of the Public Contract Regulations 2015) and also employing the provisions of the Light Touch Regime (LTR) as detailed in Regulations 74 to 76 of the Public Contract Regulations 2015. In accordance with Regulation 28 of the Public Contract Regulations 2015, only those economic operators who have passed an initial, qualitative, selection criteria will be invited to tender to provide the service by CQC. During the life of the Contract including any period(s) of extension(s), CQC reserves the right to modify the Services as described in this Statement of Requirements, Core Services A and Additional Services B relying on Regulation 72 (1)(a) of the Public Contracts Regulations 2015, without a new procurement irrespective of the monetary value of the modification. Any modification of the Contract will be undertaken by variation in accordance with clause F3 "Variation" of the Contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c36b04f6-ba6e-42a4-8ba0-c604ac7bbed5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2020 |
| Submission deadline | 19 Sep 2019 |
| Future notice date | 15 May 2019 |
| Award date | 20 Dec 2019 |
| Contract period | 31 Mar 2020 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,500,000 |
| Lots value | Not specified |
| Awards value | £9,058,920 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHOICE SUPPORT |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 27 Apr 2020 at 14:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c36b04f6-ba6e-42a4-8ba0-c604ac7bbed5
- 20 Aug 2019 at 14:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a0ba2597-61f7-41be-aa98-5e18f9235815
- 30 Apr 2019 at 11:05 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/3efe9e25-0bd2-45ea-bf8d-057a7e5fa09b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c36b04f6-ba6e-42a4-8ba0-c604ac7bbed5
  27th April 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/a0ba2597-61f7-41be-aa98-5e18f9235815
  20th August 2019 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/3efe9e25-0bd2-45ea-bf8d-057a7e5fa09b
  30th April 2019 - Early engagement notice on Contracts Finder
- https://cqc-commercial.bravosolution.co.uk/web/login.html?
  E-tender portal
- https://ted.europa.eu/udl?uri=TED:NOTICE:393425-2019:TEXT:EN:HTML&src=0
  OJEU Contract Notice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ee4547e8-441d-4e28-b67f-c5f463587658
  Redacted Experts By Experience Contract

## Notice URLs

- https://cqc-commercial.bravosolution.co.uk/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7b7ccaa-c87c-44d0-b95f-8875c476fe15. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b7b7ccaa-c87c-44d0-b95f-8875c476fe15.json.