---
title: "Cloud Contact Centre Services"
ocid: "ocds-b5fd17-b7ea5b38-17ac-4f05-90ea-a8314d3f4b0b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7ea5b38-17ac-4f05-90ea-a8314d3f4b0b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b7ea5b38-17ac-4f05-90ea-a8314d3f4b0b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b7ea5b38-17ac-4f05-90ea-a8314d3f4b0b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFSTED"
published: "2024-04-11"
---

# Cloud Contact Centre Services

Buyer: OFSTED  
Current stage: Award  
OCID: ocds-b5fd17-b7ea5b38-17ac-4f05-90ea-a8314d3f4b0b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7ea5b38-17ac-4f05-90ea-a8314d3f4b0b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b7ea5b38-17ac-4f05-90ea-a8314d3f4b0b.json)

## Summary

The contracting authority for this procurement process is OFSTED, located in Manchester, England. The title of the contract is "Cloud Contact Centre Services" in the industry category of Software package and information systems. The procurement stage is at the award phase, with a contract period running from November 1, 2024, to October 31, 2027.

This tender, awarded to Puzzel Ltd, involves the provision of SAAS Cloud Contact Centre Services for OFSTED. The procurement method used was selective, with a procurement method detail of "Call-off from a framework agreement." The contract value is £809,897, and the tender deadline was April 9, 2024. Small and medium-sized enterprises (SMEs) are suitable to compete for this opportunity in the services sector.

## Notice

This contract is for the provision of a SAAS Cloud Contact Centre Service. Please note that this contract has already been awarded and that this contract is being published for transparency purposes only. Call Off from Crown Commercial Services Framework Agreement GCloud 13. Please note the awarded value is for the initial 3 years only. We reserved the right to extend the contract by a further 12 months and uplift the contract value accordingly. If Ofsted activate the extension on a like-for-like basis we will not publish a new award notice.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bb5eb50e-a51f-434a-9e83-9d1d8a9aa4fb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Apr 2024 |
| Submission deadline | 9 Apr 2024 |
| Future notice date | Not specified |
| Award date | 10 Apr 2024 |
| Contract period | 1 Nov 2024 - 31 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £809,897 |
| Lots value | Not specified |
| Awards value | £809,897 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFSTED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 7BR |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PUZZEL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 11 Apr 2024 at 12:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bb5eb50e-a51f-434a-9e83-9d1d8a9aa4fb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bb5eb50e-a51f-434a-9e83-9d1d8a9aa4fb
  11th April 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b7ea5b38-17ac-4f05-90ea-a8314d3f4b0b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b7ea5b38-17ac-4f05-90ea-a8314d3f4b0b.json.