---
title: "GB-Telford: Flex AI Citizens Service Assistant"
ocid: "ocds-b5fd17-b80ff4ae-48b1-4315-a77a-cea964655045"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b80ff4ae-48b1-4315-a77a-cea964655045"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b80ff4ae-48b1-4315-a77a-cea964655045.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b80ff4ae-48b1-4315-a77a-cea964655045.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TELFORD & WREKIN COUNCIL"
published: "2021-01-18"
---

# GB-Telford: Flex AI Citizens Service Assistant

Buyer: TELFORD & WREKIN COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b80ff4ae-48b1-4315-a77a-cea964655045

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b80ff4ae-48b1-4315-a77a-cea964655045)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b80ff4ae-48b1-4315-a77a-cea964655045.json)

## Summary

The procurement process involves Telford & Wrekin Council seeking services for their "Flex AI Citizens Service Assistant" project aimed at enhancing citizen engagement through AI technology. This contract, valued at £93,000, falls within the software package and information systems industry, specifically designed for local government services. The procurement was completed with an award dated 14th January 2021, and the contract commenced on 18th January 2021, running until 17th January 2023. The delivery addresses for this contract are located in the West Midlands, United Kingdom.

This tender provides significant opportunities for technology firms focused on artificial intelligence and software solutions, particularly those capable of delivering self-service systems that improve citizen engagement. Businesses specialising in innovative service delivery that can demonstrate cost efficiency and enhanced user experience would be well-positioned to compete for similar future contracts. Additionally, firms looking to engage with local government clients should consider exploring partnerships or collaborative ventures to enhance their bids for such lucrative opportunities.

## Notice

The FLEX AI Local Government Citizen Assistant uses AI technology and self-service to increase citizen engagement 24/7 while reducing service delivery costs. Additional information: Awarded via G Cloud 12

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6ad29b7e-08a5-4c87-8a14-75964406ad08 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jan 2021 |
| Submission deadline | 14 Jan 2021 |
| Future notice date | Not specified |
| Award date | 14 Jan 2021 |
| Contract period | 18 Jan 2021 - 17 Jan 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £93,000 |
| Lots value | Not specified |
| Awards value | £93,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TELFORD & WREKIN COUNCIL |
| Locality | TELFORD |
| Post town | Telford |
| Postcode | TF3 4JA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Malinslee & Dawley Bank |
| Westminster constituency | Telford |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICS.AI |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Jan 2021 at 16:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6ad29b7e-08a5-4c87-8a14-75964406ad08

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6ad29b7e-08a5-4c87-8a14-75964406ad08
  18th January 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=561440373
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b80ff4ae-48b1-4315-a77a-cea964655045. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b80ff4ae-48b1-4315-a77a-cea964655045.json.