---
title: "Twilio SMS Authentication"
ocid: "ocds-b5fd17-b827efaf-bc60-408b-a3cf-61c184235144"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b827efaf-bc60-408b-a3cf-61c184235144"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b827efaf-bc60-408b-a3cf-61c184235144.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b827efaf-bc60-408b-a3cf-61c184235144.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Department for Work & Pensions"
published: "2026-08-22"
---

# Twilio SMS Authentication

Buyer: Department for Work & Pensions  
Current stage: Award  
OCID: ocds-b5fd17-b827efaf-bc60-408b-a3cf-61c184235144

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## Summary

The Department for Work and Pensions procured continued support for its Twilio SMS Authenticator through Ciptex Ltd. The requirement concerns IT services, including software, internet and technical support for SMS-based authentication. The work is associated with the department’s operations in Manchester and the wider North West of England. Although the procurement category is recorded as goods, the description indicates an ongoing specialist technology support service rather than the supply of physical products. The requirement is for maintaining and supporting an existing authentication capability, so suppliers with relevant experience of Twilio-based messaging, identity verification and operational support would be the closest fit.

The procurement has been completed and awarded to Ciptex Ltd. The Department for Work and Pensions used a selective procedure as a call-off from a framework agreement. The estimated procurement value was between £99,999 and £250,000, and the award value was £99,999. The award was made on 20 August 2026. The resulting contract is scheduled to run from 1 September 2026 to 31 August 2027. The tender closed on 20 August 2026 at 12:00. The published information identifies the requirement as a completed award but does not set out separate lots or detailed award criteria. The opportunity was assessed as unsuitable for small and medium-sized enterprises and voluntary, community or social enterprises.

For suppliers monitoring future Department for Work and Pensions technology requirements, this award demonstrates demand for specialist support of SMS authentication delivered through a framework call-off. A credible competitor would need practical capability in Twilio SMS Authenticator environments, identity and access management, software integration, messaging reliability, service monitoring and user support. Experience of supporting an established public-sector authentication service would help demonstrate continuity, resilience and understanding of operational controls. Suppliers would also need access to an appropriate framework route, or a route to work with a framework member, since this procurement was conducted as a framework call-off. The requirement is better suited to established specialist technology providers than to general IT suppliers or smaller organisations without sufficient delivery capacity.

## Notice

Continued Support of Twilio SMS Authenticator via Ciptex

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aa462680-8940-45ac-a65d-a49aa9c65e07 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Aug 2026 |
| Submission deadline | 20 Aug 2026 |
| Future notice date | Not specified |
| Award date | 20 Aug 2026 |
| Contract period | 1 Sep 2026 - 31 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | £99,999 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Department for Work & Pensions |
| Locality | MANCHESTER |
| Postcode area | Manchester |
| Postcode | M2 3AA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Ciptex Ltd |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 22 Aug 2026 at 20:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/aa462680-8940-45ac-a65d-a49aa9c65e07

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/aa462680-8940-45ac-a65d-a49aa9c65e07
  22nd August 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b827efaf-bc60-408b-a3cf-61c184235144. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b827efaf-bc60-408b-a3cf-61c184235144.json.