---
title: "'In Journey' Roadworks Customer Insight Research"
ocid: "ocds-b5fd17-b845df6f-705f-4fbe-aefb-24ca2deab7bb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b845df6f-705f-4fbe-aefb-24ca2deab7bb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b845df6f-705f-4fbe-aefb-24ca2deab7bb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b845df6f-705f-4fbe-aefb-24ca2deab7bb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND COMPANY LIMITED"
published: "2019-07-03"
---

# 'In Journey' Roadworks Customer Insight Research

Buyer: HIGHWAYS ENGLAND COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-b845df6f-705f-4fbe-aefb-24ca2deab7bb

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b845df6f-705f-4fbe-aefb-24ca2deab7bb.json)

## Summary

The procurement process titled 'In Journey' Roadworks Customer Insight Research was conducted by Highways England Company Limited, focusing on research services within the transportation industry. This contract was initiated through a selective procurement method, specifically as a call-off from a framework agreement. The contract period commenced on 11 June 2019 and concluded on 31 March 2020. The tender period has ended as of 10 June 2019, and the overall award value was approximately £145,365.39, with a minimum value of £109,607, covering delivery addresses that include the United Kingdom and British Overseas Territories.

This tender presents significant opportunities for businesses specialising in research services, particularly those that are small and medium-sized enterprises (SMEs). Companies capable of conducting customer insight research and analysis, especially related to roadworks and transportation, will find this process particularly relevant. Engaging in similar contracts can aid SMEs in expanding their portfolios and clients within the public sector, thereby fostering business growth in the services industry.

## Notice

design, undertake and report on 'in journey' customer insight to gain a customer perspective of major scheme roadworks on the strategic road network on an ongoing, monthly basis

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f50eb152-4056-459e-972c-c9c54449478a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jul 2019 |
| Submission deadline | 10 Jun 2019 |
| Future notice date | Not specified |
| Award date | 9 Jun 2019 |
| Contract period | 10 Jun 2019 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £145,365 |
| Lots value | Not specified |
| Awards value | £145,365 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND COMPANY LIMITED |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 3 Jul 2019 at 08:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f50eb152-4056-459e-972c-c9c54449478a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f50eb152-4056-459e-972c-c9c54449478a
  3rd July 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/09c4e021-44ad-4387-99e1-6d53fa4fd247

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b845df6f-705f-4fbe-aefb-24ca2deab7bb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b845df6f-705f-4fbe-aefb-24ca2deab7bb.json.