---
title: "People's experience of care following contact with Health and Social Care Services"
ocid: "ocds-b5fd17-b84bcdbe-610f-4e23-869c-56053635d87d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b84bcdbe-610f-4e23-869c-56053635d87d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b84bcdbe-610f-4e23-869c-56053635d87d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b84bcdbe-610f-4e23-869c-56053635d87d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2025-05-01"
---

# People's experience of care following contact with Health and Social Care Services

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-b84bcdbe-610f-4e23-869c-56053635d87d

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## Summary

The Care Quality Commission (CQC), based in Newcastle upon Tyne, England, has awarded a contract titled "People's experience of care following contact with Health and Social Care Services" under the social research services industry category. This procurement was conducted through a selective method, specifically a call-off from a framework agreement, as part of the CQC Research and Evaluation Framework Lot 7. The contract, valued at £79,770, spans a period from 9 April 2025 to 31 March 2027, with an initial duration of 12 months and an option to extend up to an additional 12 months. The award stage is currently active as of 30 April 2025, with PRIVATE PUBLIC LTD, an SME headquartered in London, being the awarded supplier.

This tender presents significant opportunities for businesses involved in social research services, particularly those with expertise in evaluating patient care experiences. SMEs may find this contract particularly appealing due to the suitability allocations mentioned in the tender process. Organisations capable of conducting comprehensive research and analysis relating to patient interactions with NHS services across England stand to benefit from partnerships with CQC, providing insights that could guide national health care policies. The scope for potential contract extension also encourages businesses to align their long-term strategies with the commission's research objectives, fostering sustained growth and collaboration in the health and social care sector.

## Notice

This is a Contract Award Notice The Care Quality Commission (CQC) requires research on people's experiences of care following contact with NHS healthcare services. Our NHS patient survey programme now includes a question asking permission for further contact from CQC to understand personal experiences of care. This is included in our maternity survey, our urgent and emergency care survey, our adult inpatient survey and our community mental health survey. We would like to use this mechanism to explore aspects of patient experience not currently covered in our surveys, such as how individuals are or are not supported to stay well at home upon discharge from hospital. This procurement was undertaken through the CQC Research and Evaluation Framework Lot 7 - Involving people in health and social care and understanding people's experiences of care, following the Further Competition process. The Contract is awarded for an initial period of 12 months with an option to extend for up to 12 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC EP&S 106

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1d4986b9-eb5a-4f8d-a56d-992d5602b878 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 May 2025 |
| Submission deadline | 24 Mar 2025 |
| Future notice date | Not specified |
| Award date | 29 Apr 2025 |
| Contract period | 8 Apr 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £79,770 |
| Lots value | Not specified |
| Awards value | £79,770 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRIVATE PUBLIC |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73110000 - Research services
- 79315000 - Social research services

## Release History

- 1 May 2025 at 13:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1d4986b9-eb5a-4f8d-a56d-992d5602b878

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1d4986b9-eb5a-4f8d-a56d-992d5602b878
  1st May 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c85c00c1-01f8-4acb-a092-2f136b191c85
  CQC EPS 106 Attachment 03 - Appendix B - DRAFT Award Form.v.1.0 REDACTED

## Provenance

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