---
title: "CivicaPay (Income Management) MidCall"
ocid: "ocds-b5fd17-b85935b4-fa51-49df-bd78-7f93b5834b7d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b85935b4-fa51-49df-bd78-7f93b5834b7d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b85935b4-fa51-49df-bd78-7f93b5834b7d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b85935b4-fa51-49df-bd78-7f93b5834b7d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HACKNEY"
published: "2024-12-03"
---

# CivicaPay (Income Management) MidCall

Buyer: LONDON BOROUGH OF HACKNEY  
Current stage: Award  
OCID: ocds-b5fd17-b85935b4-fa51-49df-bd78-7f93b5834b7d

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## Summary

The London Borough of Hackney has completed the procurement process for the "CivicaPay (Income Management) MidCall" project. This contract involves providing a software solution to capture customer payment card information using the telephone keypad. The procurement falls under the industry category of software packages and information systems (CPV code 48000000) and is designated for delivery in England, United Kingdom. The process used a direct award method and moved into the award stage on 3 November 2024, with the contract period running from 25 November 2024 to 24 November 2026. The total contract value is set at £167,192, and key dates include the tender period ending on 31 October 2024 and the contract commencement on 25 November 2024.

This tender presents significant opportunities for businesses specialising in software solutions, particularly those capable of delivering secure, efficient payment capture systems. Large-scale companies such as Civica UK Limited, which was awarded the contract, would be well-suited to compete in similar tenders given their capability to manage and implement comprehensive software systems across large public-sector projects. Although this particular tender was not designated as suitable for small or medium enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs), similar future opportunities may arise that match their capabilities, offering routes for business growth within the public procurement landscape.

## Notice

Software solution to capture customer payment card information using the telephone keypad

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6af244b1-a242-4624-a6b0-8a2e2f578ce3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Dec 2024 |
| Submission deadline | 31 Oct 2024 |
| Future notice date | Not specified |
| Award date | 3 Nov 2024 |
| Contract period | 25 Nov 2024 - 24 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £167,192 |
| Lots value | Not specified |
| Awards value | £167,192 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HACKNEY |
| Locality | HACKNEY |
| Post town | East London |
| Postcode | E8 1DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Hackney |
| Electoral ward | Hackney Central |
| Westminster constituency | Hackney South and Shoreditch |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Dec 2024 at 18:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6af244b1-a242-4624-a6b0-8a2e2f578ce3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6af244b1-a242-4624-a6b0-8a2e2f578ce3
  3rd December 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.hackney.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b85935b4-fa51-49df-bd78-7f93b5834b7d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b85935b4-fa51-49df-bd78-7f93b5834b7d.json.