---
title: "GB-London: CON-21-033 Recorded Voice"
ocid: "ocds-b5fd17-b87caca4-e808-4871-909f-33e1cc7b4e07"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b87caca4-e808-4871-909f-33e1cc7b4e07"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b87caca4-e808-4871-909f-33e1cc7b4e07.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b87caca4-e808-4871-909f-33e1cc7b4e07.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL CONDUCT AUTHORITY"
published: "2021-07-08"
---

# GB-London: CON-21-033 Recorded Voice

Buyer: FINANCIAL CONDUCT AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-b87caca4-e808-4871-909f-33e1cc7b4e07

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b87caca4-e808-4871-909f-33e1cc7b4e07)  
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## Summary

The Financial Conduct Authority (FCA) in London has awarded a contract titled "GB-London: CON-21-033 Recorded Voice" for services related to high-quality voice prompts and IVR technology. The procurement process, which concluded with the award on 15 June 2021, involved a total contract value of £41,040 and spans from 1 October 2021 to 30 September 2024. The primary industry category for this tender is sound recordings, and it sought suppliers capable of enhancing customer experience through effective call routing solutions.

This tender presents significant opportunities for businesses specialising in audio technology and customer support services. Companies with expertise in IVR systems, sound production, and technology implementation would be well-suited to seize similar contracts, particularly in the context of delivering tailored solutions for regulatory firms. The FCA’s ongoing engagement with large suppliers indicates a market demand for partners who can ensure high-quality service delivery and innovation in customer interactions.

## Notice

The FCA's Supervision Hub provides direct multi-channel support to UK consumers regarding regulated firms, and to over 50,000 regulated firms on their regulatory obligation and use of or systems. We handle 300,000 queries a year most of when come via our telephony channel. Due to the complexity and variety of calls received it is essential that we can effectively route calls to the most appropriately experienced Supervisor, this is done through or IVR using a mixture of directive promotes and passive call routing technology. We require a supplier with both technical experience in delivering high quality voice prompts, and to assist us in delivering positive customer experience through IVR technology. Providing advice and guidance on IVR structure and scripting when required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/18ccb73b-8713-4a7d-bad4-c0f0c32ef57d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jul 2021 |
| Submission deadline | 14 Jun 2021 |
| Future notice date | Not specified |
| Award date | 14 Jun 2021 |
| Contract period | 30 Sep 2021 - 30 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £41,040 |
| Lots value | Not specified |
| Awards value | £41,040 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL CONDUCT AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PREMIER BUSINESS AUDIO |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32353000 - Sound recordings

## Release History

- 8 Jul 2021 at 16:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/18ccb73b-8713-4a7d-bad4-c0f0c32ef57d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/18ccb73b-8713-4a7d-bad4-c0f0c32ef57d
  8th July 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=609219293
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b87caca4-e808-4871-909f-33e1cc7b4e07. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b87caca4-e808-4871-909f-33e1cc7b4e07.json.