---
title: "Complaints Case Management"
ocid: "ocds-b5fd17-b895baac-ef94-4df2-bea6-0cad9594fcef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b895baac-ef94-4df2-bea6-0cad9594fcef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b895baac-ef94-4df2-bea6-0cad9594fcef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b895baac-ef94-4df2-bea6-0cad9594fcef.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WOLVERHAMPTON CITY COUNCIL"
published: "2023-04-03"
---

# Complaints Case Management

Buyer: WOLVERHAMPTON CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b895baac-ef94-4df2-bea6-0cad9594fcef

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## Summary

The Wolverhampton City Council has completed a tender process for Complaints Case Management, a service procurement for managing corporate, social care, and ombudsman complaints. The contract is valued at £98,500 GBP and will run from March 27, 2023, to March 26, 2027, in the West Midlands region, United Kingdom. The procurement method used was selective, with a call-off from a framework agreement.

This procurement opportunity, led by Wolverhampton City Council, is suitable for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations. Businesses offering software packages and information systems are well-suited to compete. The tender period ended on February 28, 2023, and the contract provides a chance for companies to engage in delivering complaints case management services to local government authorities, creating a growth opportunity within the software industry.

## Notice

Complaints case management for managing the Council's corporate, Social Care, Local Government Social Care Ombudsman (LGSCO) and Housing Ombudsman complaints.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/df905a54-87a6-4abf-bbb8-fe7718d541fb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2023 |
| Submission deadline | 28 Feb 2023 |
| Future notice date | Not specified |
| Award date | 14 Mar 2023 |
| Contract period | 26 Mar 2023 - 26 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £98,500 |
| Lots value | Not specified |
| Awards value | £98,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WOLVERHAMPTON CITY COUNCIL |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 1RL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | St Peters |
| Westminster constituency | Wolverhampton West |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Apr 2023 at 13:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/df905a54-87a6-4abf-bbb8-fe7718d541fb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/df905a54-87a6-4abf-bbb8-fe7718d541fb
  3rd April 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b895baac-ef94-4df2-bea6-0cad9594fcef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b895baac-ef94-4df2-bea6-0cad9594fcef.json.