--- title: "Provision of Town Council I.T Services, Support and Infrastructure" ocid: "ocds-b5fd17-b8b0010d-1ffa-4683-9a6a-600c297d854a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b8b0010d-1ffa-4683-9a6a-600c297d854a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b8b0010d-1ffa-4683-9a6a-600c297d854a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b8b0010d-1ffa-4683-9a6a-600c297d854a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "KEIGHLEY TOWN COUNCIL" published: "2022-10-26" --- # Provision of Town Council I.T Services, Support and Infrastructure Buyer: KEIGHLEY TOWN COUNCIL Current stage: Tender OCID: ocds-b5fd17-b8b0010d-1ffa-4683-9a6a-600c297d854a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b8b0010d-1ffa-4683-9a6a-600c297d854a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b8b0010d-1ffa-4683-9a6a-600c297d854a.json) ## Summary The Keighley Town Council is looking for suppliers to provide IT support services and VOIP telephone system services starting on 1 March 2023 until 28 February 2026. The maximum contract budget is £60,000. The tender closing date is 29 November 2022 at 5.00 pm. Suppliers need to submit their tender documents to the Keighley Town Council located at Civic Centre, North Street, Keighley, BD21 3RZ. The procurement method is an open procedure below threshold. This tender from the Keighley Town Council presents an opportunity for businesses to offer IT services, consulting, software development, and support. Small and medium-sized enterprises (SMEs) could find this tender particularly well-suited for their business capabilities. The contract duration spans from 1 March 2023 to 28 February 2026, providing a stable opportunity for sustained growth and collaboration. ## Notice The Town Council is inviting companies to submit responses to its Invitation to Tender for the provision of I.T Support Services and VOIP Telephone system services commencing 1 March 2023 until 28 February 2026. The Council does not bind itself to accept the lowest price or any tender. The company shall not have any claim for expenses incurred in the preparation of a quote. Suppliers tender at their own cost and their fixed price tender shall remain open for acceptance for a period of 60 days after the due date for submission. The Supplier should note that after the submission of his/her tender he/she may be required to attend an interview at the Council's office to explain his/her tender proposals. The maximum budget for the complete contract period is PS60,000 but quotations may be submitted under that sum. The tender shall include: 1. Unlimited Telephone and Remote support for equipment as listed in the Appendix attached. 2. Access to helpdesk service at a minimum of 9.00am - 5.00pm Monday to Friday. 3. General System/User account administration such as user account and mailbox creation, file/folder permissions changes 4. Annual 'Health Check' inspection of each PC/Laptop covered by the contract 5. Pre-bookable 'out of hours' remote support for issues best dealt with outside normal business hours or for remote access issues 6. Emergency out of hours support, only for service critical incidents. 7. Provision of Internet connectivity, networked, public Wi-Fi and secure internal Wi-Fi with a minimum speed of 80 mbps download and unlimited usage. 8. Internet Connectivity Troubleshooting including liaison with ISP. 9. Cyber Crime Incident Management where appropriate. 10. General server administration 11. Server updates and routine server maintenance, outside normal office hours wherever possible. 12. Virus/Malware removal on single PCs or Laptops 13. Backup Monitoring and Backup/Restore Testing on Servers 14. Office 365 email hosting and associated data security/archiving services for 40 users (this number could increase/decrease in response the needs of the town council). Including Microsoft Business Apps for Town Council employees. 11 staff currently. 15. Online backup service 16. Endpoint Security software 17. Provision and administration of a telephone system using the 01535 872126 number, including the provision of internal numbers. 18. Web-filtering subscription. 19. Administration of the keighley.gov.uk domain. Tender Closing Time and Date: 5.00pm, Tuesday 29 November 2022 Submission of Tender to Keighley Town Council, Civic Centre, North Street, Keighley, BD21 3RZ Tender documents should be submitted in sealed envelopes for the attention of the Town Clerk to the address outlined above. Faxed or emailed submissions will not be accepted. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5b3dafed-a9e8-4942-bd5a-bcdf07baaa68 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Oct 2022 | | Submission deadline | 29 Nov 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2023 - 31 Mar 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £60,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | KEIGHLEY TOWN COUNCIL | | Locality | KEIGHLEY | | Post town | Bradford | | Postcode | BD21 3RZ | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE41 Bradford | | Local authority | Bradford | | Electoral ward | Keighley Central | | Westminster constituency | Keighley and Ilkley | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 26 Oct 2022 at 11:25 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5b3dafed-a9e8-4942-bd5a-bcdf07baaa68 - 25 Oct 2022 at 15:02 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5b3dafed-a9e8-4942-bd5a-bcdf07baaa68 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/5b3dafed-a9e8-4942-bd5a-bcdf07baaa68 26th October 2022 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/65277fac-35a8-4389-a022-43715cfaba17 - https://keighley.gov.uk/download/i-t-tenders-2022/ - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0e9706f1-3106-4720-adc0-4cf6ac433303 ## Notice URLs - http://www.keighley.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b8b0010d-1ffa-4683-9a6a-600c297d854a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b8b0010d-1ffa-4683-9a6a-600c297d854a.json.