---
title: "Out of Hours Call Handling Service"
ocid: "ocds-b5fd17-b8f187f2-4de1-4776-b17e-e7cd640a3143"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b8f187f2-4de1-4776-b17e-e7cd640a3143"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b8f187f2-4de1-4776-b17e-e7cd640a3143.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b8f187f2-4de1-4776-b17e-e7cd640a3143.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROOFTOP HOUSING GROUP LIMITED"
published: "2024-09-23"
---

# Out of Hours Call Handling Service

Buyer: ROOFTOP HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-b8f187f2-4de1-4776-b17e-e7cd640a3143

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b8f187f2-4de1-4776-b17e-e7cd640a3143)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b8f187f2-4de1-4776-b17e-e7cd640a3143.json)

## Summary

The Rooftop Housing Group Limited has awarded a contract for an Out of Hours Call Handling Service, classified under telephone-answering services (CPV: 79510000). The procurement process, carried out through a selective method involving a call-off from an EEM framework agreement, has reached the award update stage. The contract commenced on 5th August 2024 and will run until 4th August 2026. Based in Evesham (WR11 4YD, England), this service is essential to Rooftop Housing, providing off-hours support to its clients. The contract, valued at £72,000, involves the supplier SPS DOORGUARD LIMITED.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) that specialise in telephone-answering services. Such businesses could leverage this contract to expand their service portfolio and build their reputation in the housing sector. With a focus on SMEs, the procurement is highly suitable for businesses capable of delivering reliable external call handling services, thereby supporting the operational efficiency of housing associations like Rooftop Housing Group. The framework agreement approach also simplifies the participation process, encouraging competitive bids from quality local vendors.

## Notice

Rooftop Housing Association Limited (Rooftop) have awarded this contract via a direct award through an EEM framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/505f5a27-5d62-4556-bbc4-1ce0e5675bea |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2024 |
| Submission deadline | 6 Jun 2024 |
| Future notice date | Not specified |
| Award date | 5 Jun 2024 |
| Contract period | 4 Aug 2024 - 4 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £72,000 |
| Lots value | Not specified |
| Awards value | £72,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROOFTOP HOUSING GROUP LIMITED |
| Locality | EVESHAM |
| Post town | Worcester |
| Postcode | WR11 4YD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG12 Worcestershire CC |
| Local authority | Wychavon |
| Electoral ward | Evesham North |
| Westminster constituency | Droitwich and Evesham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPS DOORGUARD |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 23 Sep 2024 at 14:44 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/505f5a27-5d62-4556-bbc4-1ce0e5675bea
- 2 Sep 2024 at 09:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/505f5a27-5d62-4556-bbc4-1ce0e5675bea

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/505f5a27-5d62-4556-bbc4-1ce0e5675bea
  23rd September 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b8f187f2-4de1-4776-b17e-e7cd640a3143. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b8f187f2-4de1-4776-b17e-e7cd640a3143.json.