---
title: "User Experience Research Consultancy"
ocid: "ocds-b5fd17-b906eb2f-6939-4e3d-b2c8-78af15a1fabd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b906eb2f-6939-4e3d-b2c8-78af15a1fabd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b906eb2f-6939-4e3d-b2c8-78af15a1fabd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b906eb2f-6939-4e3d-b2c8-78af15a1fabd.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CAPITALESOURCING"
published: "2020-11-13"
---

# User Experience Research Consultancy

Buyer: CAPITALESOURCING  
Current stage: Tender  
OCID: ocds-b5fd17-b906eb2f-6939-4e3d-b2c8-78af15a1fabd

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## Summary

The tender titled "User Experience Research Consultancy" is conducted by capitalEsourcing on behalf of the Royal Borough of Kensington and Chelsea. The procurement falls within the Research consultancy services industry category (CPV code: 73210000), located in London, with a tender period that concludes on 23rd November 2020. The contract, valued between £60,000 and £90,000, is classified as an open procedure and will commence on 7th December 2020, lasting until 5th April 2021. The initiative aims to enhance the Customer Access Strategy through expert User Experience Research.

This procurement presents a valuable opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in user experience and research consultancy. Businesses with expertise in customer engagement, service design, and usability testing would be particularly well-suited to compete, enabling them to contribute to the Royal Borough's strategic objectives while fostering their growth within the public sector.

## Notice

Seeking consultancy to undertake User Experience Research to support the Customer Access Strategy development work for Royal Borough of Kensington and Chelsea Additional information: Seeking an expert in delivery of User Experience Research to support the Customer Access Strategy for RBKC

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/713c3731-82ba-4acf-8341-4dd0ec619ee5 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Nov 2020 |
| Submission deadline | 23 Nov 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 7 Dec 2020 - 5 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAPITALESOURCING |
| Locality | KENSINGTON |
| Post town | West London |
| Postcode | W8 7NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Campden |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73210000 - Research consultancy services

## Release History

- 13 Nov 2020 at 15:34 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/713c3731-82ba-4acf-8341-4dd0ec619ee5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/713c3731-82ba-4acf-8341-4dd0ec619ee5
  13th November 2020 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.capitalesourcing.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b906eb2f-6939-4e3d-b2c8-78af15a1fabd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b906eb2f-6939-4e3d-b2c8-78af15a1fabd.json.