--- title: "Halton Housing - CRM and Customer Portal Software & Associated Services" ocid: "ocds-b5fd17-b91bad8a-75dd-4bda-97c0-14385ffa2158" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b91bad8a-75dd-4bda-97c0-14385ffa2158" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b91bad8a-75dd-4bda-97c0-14385ffa2158.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b91bad8a-75dd-4bda-97c0-14385ffa2158.json" source: "Contracts Finder" current_stage: "Award" buyer: "CIRRUS PURCHASING LTD" published: "2023-05-10" --- # Halton Housing - CRM and Customer Portal Software & Associated Services Buyer: CIRRUS PURCHASING LTD Current stage: Award OCID: ocds-b5fd17-b91bad8a-75dd-4bda-97c0-14385ffa2158 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b91bad8a-75dd-4bda-97c0-14385ffa2158) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b91bad8a-75dd-4bda-97c0-14385ffa2158.json) ## Summary The Halton Housing organisation has awarded a contract for CRM and Customer Portal Software & Associated Services to Cirrus Purchasing Ltd. The contract, valued at £750,000 GBP, will span 4 years from March 3, 2023, to March 2, 2027. The procurement process was an open procedure staged by Halton Housing, a buyer located in Widnes, England, in the services category. The contract was awarded on October 18, 2022, and suppliers included DB Group Limited (t/a Esuasive). This tender presents opportunities for businesses, particularly SMEs, to provide CRM and Customer Portal software & services. Companies in the IT services, consulting, software development, and related sectors would find this tender suitable for competing and potentially growing their business. The contract period offers a stable opportunity for business growth and collaboration with the buyer, Cirrus Purchasing Ltd, in the United Kingdom. ## Notice Halton Housing sought CRM and Customer Portal service providers. This contract is to supply, install, implement, support, maintain and develop all the software and related services as per the requirement of this specification. The main areas of functionality include * CRM * Customer Portal * Customer Engagement * Reporting * Core Applications Integration * Data Management and Migration The contract will be for 4 years. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/780f5a0d-7c95-48ff-82c8-6979d580380f | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 10 May 2023 | | Submission deadline | 5 Jul 2022 | | Future notice date | Not specified | | Award date | 17 Oct 2022 | | Contract period | 3 Mar 2023 - 2 Mar 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £750,000 | | Lots value | Not specified | | Awards value | £1,110,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CIRRUS PURCHASING LTD | | Additional buyers | CIRRUS PURCHASING | | Locality | CHESHIRE | | Post town | Warrington | | Postcode | WA8 0TD | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD71 East Merseyside | | Local authority | Halton | | Electoral ward | Halton View | | Westminster constituency | Widnes and Halewood | | Delivery location | TLD North West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 2 | | Supplier names | DB GROUP LIMITED (T/A ESUASIVE; PHOENIX SOFTWARE | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48445000 - Customer Relation Management software package - 48480000 - Sales, marketing and business intelligence software package - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 10 May 2023 at 15:30 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/780f5a0d-7c95-48ff-82c8-6979d580380f - 10 May 2023 at 15:13 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/780f5a0d-7c95-48ff-82c8-6979d580380f - 10 May 2023 at 14:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/780f5a0d-7c95-48ff-82c8-6979d580380f - 22 Jun 2022 at 08:49 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0f96453f-9de8-42b6-850c-2f6f6b1253dd - 22 Jun 2022 at 08:49 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0f96453f-9de8-42b6-850c-2f6f6b1253dd - 26 May 2022 at 13:18 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0f96453f-9de8-42b6-850c-2f6f6b1253dd - 26 May 2022 at 13:18 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0f96453f-9de8-42b6-850c-2f6f6b1253dd - 26 May 2022 at 13:17 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0f96453f-9de8-42b6-850c-2f6f6b1253dd - 26 May 2022 at 13:14 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0f96453f-9de8-42b6-850c-2f6f6b1253dd ## Documents - https://www.contractsfinder.service.gov.uk/Notice/780f5a0d-7c95-48ff-82c8-6979d580380f 10th May 2023 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/0f96453f-9de8-42b6-850c-2f6f6b1253dd 22nd June 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/cirruspurchasing/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b91bad8a-75dd-4bda-97c0-14385ffa2158. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b91bad8a-75dd-4bda-97c0-14385ffa2158.json.