---
title: "New Payment Exception Service"
ocid: "ocds-b5fd17-b9258152-2dde-4fa5-b4be-71a045958eb9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9258152-2dde-4fa5-b4be-71a045958eb9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b9258152-2dde-4fa5-b4be-71a045958eb9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b9258152-2dde-4fa5-b4be-71a045958eb9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2025-01-30"
---

# New Payment Exception Service

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-b9258152-2dde-4fa5-b4be-71a045958eb9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9258152-2dde-4fa5-b4be-71a045958eb9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b9258152-2dde-4fa5-b4be-71a045958eb9.json)

## Summary

The Department for Work and Pensions (DWP) recently completed the procurement process for the "New Payment Exception Service," a contract valued at £9,017,000, primarily in the banking services industry category. This selective procurement was a call-off from a framework agreement, with the tender process concluding on 7th June 2021, and the contract running from 8th June 2021 to 7th December 2026. The delivery region is the North West of England, specifically Blackpool (FY4 5ES). The award notice was published on 30th January 2025, marking the transition from tender to award stage.

This tender offers substantial business growth opportunities, particularly for companies providing specialised banking services. SMEs may find this project particularly advantageous, given their suitability for this procurement. With DWP's substantial demand for reliable payment processing solutions, businesses in the financial technology sector, payment processing services, or with a strong background in banking operations could significantly benefit and expand their portfolio through this collaboration. The successful supplier, i-movo Ltd, exemplifies the type of large-scale firm well-positioned to fulfil such contracts.

## Notice

Regulation 72 (1) (C) extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/338330eb-8b7c-4468-af00-f1a95fc44363 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jan 2025 |
| Submission deadline | 7 Jun 2021 |
| Future notice date | Not specified |
| Award date | 31 May 2021 |
| Contract period | 7 Jun 2021 - 7 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,017,000 |
| Lots value | Not specified |
| Awards value | £9,017,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | I-MOVO |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66110000 - Banking services

## Release History

- 30 Jan 2025 at 14:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/338330eb-8b7c-4468-af00-f1a95fc44363

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/338330eb-8b7c-4468-af00-f1a95fc44363
  30th January 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/98ed3741-9415-411a-8fa6-5e6f1018bccb
  New Payment Exception Service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9258152-2dde-4fa5-b4be-71a045958eb9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b9258152-2dde-4fa5-b4be-71a045958eb9.json.