---
title: "FCDO Centralised Telephony Operator Service"
ocid: "ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE"
published: "2025-06-06"
---

# FCDO Centralised Telephony Operator Service

Buyer: FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e

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## Summary

The procurement process for the "FCDO Centralised Telephony Operator Service" has been awarded by the Foreign Commonwealth and Development Office (FCDO) in London, England. This tender, classified under the telecommunications services industry (CPV code 64200000), seeks the provision of centralised telephony operator services, involving both dedicated and non-dedicated call handlers. The procurement was managed through a selective method, specifically a call-off from a framework agreement, and aimed to award services throughout the British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. The contract period commenced on 26th May 2025 and is set to conclude on 25th May 2027, with a total value of £2,550,000.

This opportunity is pivotal for large-scale organisations, particularly those with expertise in telecommunications services, seeking to expand their portfolio by providing telephony services on a global scale for governmental functions. The primary beneficiary, Foundever GB LTD, signifies the kind of business well-positioned to leverage this contract, given its scale and capacity to handle extensive telephony operations across multiple regions. Though the tender was not deemed suitable for SMEs or VCSEs, businesses already established in government framework agreements could find similar opportunities in future procurements initiated by the FCDO or analogous institutions.

## Notice

Provision of centralised telephony operator services for the Foreign, Commonwealth & Development Office (FCDO), encompassing both dedicated and non-dedicated call handlers responsible for routing calls to the FCDO's principal global telephone number.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2ceacd08-b6d4-4fff-8972-115c0c726d47 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jun 2025 |
| Submission deadline | 8 Apr 2025 |
| Future notice date | Not specified |
| Award date | 4 Jun 2025 |
| Contract period | 25 May 2025 - 25 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,550,000 |
| Lots value | Not specified |
| Awards value | £2,550,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOUNDEVER GB |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 6 Jun 2025 at 11:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2ceacd08-b6d4-4fff-8972-115c0c726d47

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2ceacd08-b6d4-4fff-8972-115c0c726d47
  6th June 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e.json.