---
title: "Out of hours call handling service 2018-2022"
ocid: "ocds-b5fd17-b93b9841-de6b-4332-a6ad-0ef7cd8d86ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b93b9841-de6b-4332-a6ad-0ef7cd8d86ed"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b93b9841-de6b-4332-a6ad-0ef7cd8d86ed.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b93b9841-de6b-4332-a6ad-0ef7cd8d86ed.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BROADACRES HOUSING ASSOCIATION"
published: "2017-11-17"
---

# Out of hours call handling service 2018-2022

Buyer: BROADACRES HOUSING ASSOCIATION  
Current stage: Tender  
OCID: ocds-b5fd17-b93b9841-de6b-4332-a6ad-0ef7cd8d86ed

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## Summary

The Broadacres Housing Association is seeking bids for an out-of-hours call handling service from February 1, 2018, to March 31, 2022. This procurement falls under the services category, specifically within the call centre industry. The tender is currently active with a completion deadline for submissions set for December 11, 2017. The contract value is estimated between £20,000 and £40,000, and the procurement method is an open procedure below the threshold.

This tender provides a significant opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) with expertise in call handling services. Businesses that can effectively manage emergency calls and provide comprehensive call handling solutions during and after service hours will be well-suited to compete. This is a chance for those looking to expand their service offerings in the Yorkshire and the Humber region, leveraging their capabilities in customer service and emergency response.

## Notice

- provide a call handling service during the Service Hours to deal with emergency repair requests and other reports and to deal with these in an appropriate manner in accordance with agreed standards and procedures ("Emergency Services"); - at defined times, as requested, provide a call handling service (i.e. handling emergency calls only) outside the Service Hours to the same standards as required during the Service Hours (the "Additional Emergency Services"); - at other defined times, as requested, provide a more comprehensive call handling service to deal with all enquiries in an appropriate manner in accordance with agreed standards and procedures (the "All Call Services").

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/826f0e66-8e2e-4e3f-89d1-65231b6a6c59 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Nov 2017 |
| Submission deadline | 11 Dec 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Feb 2018 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BROADACRES HOUSING ASSOCIATION |
| Locality | NORTHALLERTON, NORTH YORKSHIRE |
| Post town | Darlington |
| Postcode | DL6 2YD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Northallerton North & Brompton |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 17 Nov 2017 at 17:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/826f0e66-8e2e-4e3f-89d1-65231b6a6c59

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/826f0e66-8e2e-4e3f-89d1-65231b6a6c59
  17th November 2017 - Opportunity notice on Contracts Finder
- http://www.mytenders.org/search/show/search_view.aspx?ID=NOV148693
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.broadacres.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b93b9841-de6b-4332-a6ad-0ef7cd8d86ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b93b9841-de6b-4332-a6ad-0ef7cd8d86ed.json.