---
title: "Community Alarm Call Monitoring Service (AH-268)"
ocid: "ocds-b5fd17-b94bc082-5ef4-43e7-938a-fd6aa803891f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b94bc082-5ef4-43e7-938a-fd6aa803891f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b94bc082-5ef4-43e7-938a-fd6aa803891f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b94bc082-5ef4-43e7-938a-fd6aa803891f.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ALLIANCE HOMES"
published: "2019-07-02"
---

# Community Alarm Call Monitoring Service (AH-268)

Buyer: ALLIANCE HOMES  
Current stage: Tender  
OCID: ocds-b5fd17-b94bc082-5ef4-43e7-938a-fd6aa803891f

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## Summary

The procurement process for the Community Alarm Call Monitoring Service (AH-268) is being conducted by Alliance Homes, a provider in the health and social work services sector, located in Portishead, North Somerset. The tender is currently in the active stage with a submission deadline set for 1st August 2019. The contract is valued between £100,000 and £200,000 and will span from 1st April 2020 to 31st March 2022. This is a selective procurement process following a restricted procedure, inviting applications that meet the required criteria.

This tender presents significant opportunities for businesses in the health and social care sector, particularly those specialising in call monitoring and emergency response services. Companies that pride themselves on delivering high-quality, customer-centred services and have experience in maintaining continuous operations throughout the year would be well-suited to compete for this contract. Small and medium-sized enterprises (SMEs) are encouraged to apply, given the tender’s suitability for such entities.

## Notice

Alliance Homes is tendering for a 24-hour 365-day service to monitor the community alarm call systems and dispersed alarms provided to approximately 1,250 customers living in a diverse range of sheltered (and one extra care) housing schemes. Our core objective is to provide a high-quality customer-centred service that: Enables customers to sustain their tenancies and live independently for as long as possible Provides security and peace of mind for residents of our sheltered and extra care housing schemes Delivers exceptional levels of customer satisfaction. (Our corporate target is that nine out of ten of our customers recommend us to a friend or relative) The successful provider will deliver a continuous 24-hour call monitoring service for all emergency and non-emergency calls from customers, staff and contractors. Call handlers will be required to accurately assess each presenting situation, summon emergency assistance as appropriate, provide appropriate reassurance to callers who are concerned, upset or anxious, and report all incidents of note to Alliance Homes staff or nominated contractors. Additional information: Is a Recurrent Procurement Type? : Yes

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3e544b74-c4e7-4241-bcfa-760c7276ef99 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jul 2019 |
| Submission deadline | 1 Aug 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2020 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ALLIANCE HOMES |
| Locality | - |
| Post town | Bristol |
| Postcode | BS20 7AW |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK61 North Somerset |
| Local authority | North Somerset |
| Electoral ward | Portishead East |
| Westminster constituency | North Somerset |
| Delivery location | TLK South West (England) |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 2 Jul 2019 at 15:09 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3e544b74-c4e7-4241-bcfa-760c7276ef99

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3e544b74-c4e7-4241-bcfa-760c7276ef99
  2nd July 2019 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/alliancehomes/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- http://www.alliancehomes.org.uk

## Provenance

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