---
title: "RA293720 - X24 - Digital Inequalities: Hearing the Patient Voice"
ocid: "ocds-b5fd17-b9619039-dc23-4d80-97e4-52156c168515"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9619039-dc23-4d80-97e4-52156c168515"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b9619039-dc23-4d80-97e4-52156c168515.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b9619039-dc23-4d80-97e4-52156c168515.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND (COMMISSIONING BOARD)"
published: "2020-12-07"
---

# RA293720 - X24 - Digital Inequalities: Hearing the Patient Voice

Buyer: NHS ENGLAND (COMMISSIONING BOARD)  
Current stage: Award  
OCID: ocds-b5fd17-b9619039-dc23-4d80-97e4-52156c168515

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9619039-dc23-4d80-97e4-52156c168515)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b9619039-dc23-4d80-97e4-52156c168515.json)

## Summary

NHS England (Commissioning Board) is seeking to commission qualitative research regarding patients' experiences using primary care services digitally during the COVID-19 pandemic, titled "RA293720 - X24 - Digital Inequalities: Hearing the Patient Voice." This contract falls under the business services industry, specifically within law, marketing, consulting, and recruitment. The procurement process was initiated as a tender and has now reached the award stage. The deadline for clarifications was 17 November 2020, and the contract was awarded on 7 December 2020, with a contract period starting the next day.

This tender presents a valuable opportunity for businesses, particularly those in consultancy and market research sectors, to engage with NHS England's initiatives around digital healthcare. Small and medium-sized enterprises are especially encouraged to participate, as the procurement is suitable for them. Companies with expertise in qualitative research methods and a strong understanding of digital healthcare challenges faced by patients during the pandemic would find this contract particularly relevant for business growth.

## Notice

NHS SBS, on behalf of NHS England, are looking to commission an organisation to undertake qualitative research looking at the experience of patients in engaging with primary care services, by digital means, in the COVID19 pandemic. - The deadline for clarification questions is 17/11/20 at 17.00\ \ Responses to the clarification questions will be sent out, no later than 48 business hours after the deadline. \ - To access this competition: login to https://suppliers.multiquote.com and view the opportunity RA293720. Not registered on MultiQuote - visit https://suppliers.multiquote.com then register and quote RA293720 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/50901195-6b81-465c-992f-8a82d9244605 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Dec 2020 |
| Submission deadline | 7 Dec 2020 |
| Future notice date | Not specified |
| Award date | 7 Dec 2020 |
| Contract period | 8 Dec 2020 - 9 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £15,591 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND (COMMISSIONING BOARD) |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 6LH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | St George's |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OFFICE FOR PUBLIC MANAGEMENT LTD TRADING AS TRAVERSE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 7 Dec 2020 at 16:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/50901195-6b81-465c-992f-8a82d9244605

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/50901195-6b81-465c-992f-8a82d9244605
  7th December 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://suppliers.multiquote.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9619039-dc23-4d80-97e4-52156c168515. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b9619039-dc23-4d80-97e4-52156c168515.json.