---
title: "Telephony Support Services"
ocid: "ocds-b5fd17-b969034a-6494-4e93-ab7c-3b038a09e194"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b969034a-6494-4e93-ab7c-3b038a09e194"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b969034a-6494-4e93-ab7c-3b038a09e194.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b969034a-6494-4e93-ab7c-3b038a09e194.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2024-03-18"
---

# Telephony Support Services

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-b969034a-6494-4e93-ab7c-3b038a09e194

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b969034a-6494-4e93-ab7c-3b038a09e194)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b969034a-6494-4e93-ab7c-3b038a09e194.json)

## Summary

The UK Shared Business Services Limited awarded a contract for Telephony Support Services under the Digital Workplace Solution Framework. The contract, with Softcat plc as the supplier, is valued at £29,412.6 GBP and runs from March 1, 2024, to February 28, 2025. The tender was in the selective procurement method, with the tender period ending on February 16, 2024, and the contract awarded on February 19, 2024, in Swindon, England.

This contract presents an opportunity for businesses providing IT services, particularly those offering consulting, software development, Internet and support services, to engage with the UK Shared Business Services Limited. Companies well-suited to compete are those capable of delivering telephony support services. The contract period allows for long-term planning, making it an attractive prospect for businesses looking to establish stable service provision relationships. SMEs are encouraged to explore potential collaboration in this venture.

## Notice

***This is an award notice, not a call for competition*** UK Shared Business Services (UKSBS) had a requirement for the provision of telephony support services. This Call Off contract has been sourced under the Digital Workplace Solution Framework SBS / 19 / AB / WAB / 9411.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/76bab031-abea-46ba-996d-7aaeecc4b0c3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2024 |
| Submission deadline | 16 Feb 2024 |
| Future notice date | Not specified |
| Award date | 19 Feb 2024 |
| Contract period | 1 Mar 2024 - 28 Feb 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £29,412 |
| Lots value | Not specified |
| Awards value | £29,412 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1UH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 Mar 2024 at 12:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/76bab031-abea-46ba-996d-7aaeecc4b0c3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/76bab031-abea-46ba-996d-7aaeecc4b0c3
  18th March 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a729aff9-337a-4e0c-8634-4fd9f655f691

## Notice URLs

- http://www.uksbs.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b969034a-6494-4e93-ab7c-3b038a09e194. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b969034a-6494-4e93-ab7c-3b038a09e194.json.