---
title: "Qualitative and Quantitative Research Services for Making Tax Digital Under a Defined Term Agreement"
ocid: "ocds-b5fd17-b99da6b8-e1b9-4c6d-82ff-ca2fe33a9e62"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b99da6b8-e1b9-4c6d-82ff-ca2fe33a9e62"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b99da6b8-e1b9-4c6d-82ff-ca2fe33a9e62.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b99da6b8-e1b9-4c6d-82ff-ca2fe33a9e62.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M Revenue & Customs"
published: "2026-09-16"
---

# Qualitative and Quantitative Research Services for Making Tax Digital Under a Defined Term Agreement

Buyer: H M Revenue & Customs  
Current stage: Award  
OCID: ocds-b5fd17-b99da6b8-e1b9-4c6d-82ff-ca2fe33a9e62

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## Summary

HM Revenue & Customs procured qualitative and quantitative social research services to support its Making Tax Digital programme. The supplier is required to deliver a range of small- to medium-scale research projects examining the roll-out of Making Tax Digital. Topics include customer awareness, how the service is delivered, and its effects on customer behaviour and experience. This is a public sector research services requirement, covering both qualitative methods, such as interviews or discussion-based research, and quantitative methods, such as surveys and statistical analysis. The work is delivered across the United Kingdom. It is structured as a defined-term arrangement, allowing HMRC to commission individual research projects within the overall requirement.

The procurement is complete and was awarded to BMG Research Limited. HM Revenue & Customs used a selective route through a dynamic purchasing system, specifically a call-off from that system. The tender submission deadline was 23 June 2026 at 12:00. The contract was awarded on 3 September 2026 for £3,000,000, covering the period from 3 September 2026 to 2 September 2029. BMG Research Limited is the recorded supplier for the requirement. The arrangement concerns multiple small- to medium-scale research projects rather than one single study. The award is active, and the contract period runs for three years.

This award shows sustained demand from HM Revenue & Customs for suppliers able to combine qualitative and quantitative social research at programme level. A credible competitor would need to design and deliver varied small- and medium-scale studies, translate research questions about tax service delivery into robust methodologies, and assess awareness, behaviour and customer experience. Useful capability includes survey design and analysis, qualitative interviewing or group research, participant recruitment, fieldwork management, and clear reporting for a major government transformation programme. Suppliers should also be able to manage several research projects within a defined-term arrangement, maintain consistent quality across methods, and produce evidence that helps HMRC understand how Making Tax Digital affects customers across the United Kingdom.

## Notice

HM Revenue & Customs requires the Supplier to undertake a range of small to medium scale quantitative and qualitative research projects. Each project will aim to explore the roll-out of Making Tax Digital (MTD), including customer awareness of MTD, delivery of MTD and impacts on customer behaviour and experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ed04662c-e839-40c3-85f1-6346f21fa48a |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Sep 2026 |
| Contract period | 3 Sep 2026 - 2 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | Not specified |
| Awards value | £3,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M Revenue & Customs |
| Locality | LONDON |
| Postcode area | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BMG RESEARCH LTD |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79315000 - Social research services

## Release History

- 16 Sep 2026 at 15:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ed04662c-e839-40c3-85f1-6346f21fa48a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ed04662c-e839-40c3-85f1-6346f21fa48a
  16th September 2026 - Awarded contract notice on Contracts Finder

## Provenance

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