---
title: "0800 Telephone services for warm Home Discount Scheme"
ocid: "ocds-b5fd17-b99fe330-de73-4ea3-9996-dd74f50f2638"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b99fe330-de73-4ea3-9996-dd74f50f2638"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b99fe330-de73-4ea3-9996-dd74f50f2638.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b99fe330-de73-4ea3-9996-dd74f50f2638.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BUSINESS ENERGY AND INDUSTRIAL STRATEGY"
published: "2023-01-06"
---

# 0800 Telephone services for warm Home Discount Scheme

Buyer: BUSINESS ENERGY AND INDUSTRIAL STRATEGY  
Current stage: Award  
OCID: ocds-b5fd17-b99fe330-de73-4ea3-9996-dd74f50f2638

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b99fe330-de73-4ea3-9996-dd74f50f2638)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b99fe330-de73-4ea3-9996-dd74f50f2638.json)

## Summary

The Business Energy and Industrial Strategy (BEIS) department awarded a contract for 0800 Telephone services for Warm Home Discount Scheme to Firstcom Europe Limited. The contract value is £145,141 GBP, with a contract period starting on 20th December 2022 and ending on 31st March 2023.

This tender presents an opportunity for businesses providing IT services, consulting, software development, and internet support to engage with BEIS. The direct award due to the main supplier going into liquidation highlights the importance of financial stability for suppliers in this industry. Businesses offering similar services may find potential growth opportunities in partnering with established subcontractors like Firstcom.

## Notice

On 20th July 2022 the Authority issued a contract with supplier Go-centric for provision of Warm Home Discount Helpline services. The service went live on 14th November2022. However , Go-centric went into liquidation on 2nd December 2022.Firstcom was the service provider to Go-centric for the 0800 telephone services since 14th November 2022.The department of BEIS are managing the contract centre services since the supplier Go-Centric went into liquidation.Firstcom is the subcontractor to Go-centric and provides the 0800 services and owns the number.BEIS had to direct award the business to Firstcom as a result of main supplier going into liquidation to avoid disruption to service which was already live.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cdf96fd6-370f-4b25-9c72-da878b41baa5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - direct award as a result of main supplier going into liquidation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jan 2023 |
| Submission deadline | 1 Dec 2022 |
| Future notice date | Not specified |
| Award date | 20 Dec 2022 |
| Contract period | 20 Dec 2022 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £145,141 |
| Lots value | Not specified |
| Awards value | £145,141 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUSINESS ENERGY AND INDUSTRIAL STRATEGY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0ET |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIRSTCOM EUROPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Jan 2023 at 15:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cdf96fd6-370f-4b25-9c72-da878b41baa5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cdf96fd6-370f-4b25-9c72-da878b41baa5
  6th January 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b99fe330-de73-4ea3-9996-dd74f50f2638. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b99fe330-de73-4ea3-9996-dd74f50f2638.json.