--- title: "Enterprise IT Service Management Solution - Market Engagement" ocid: "ocds-b5fd17-b99fe46e-fa6c-4c15-aedb-cb046e66b38f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b99fe46e-fa6c-4c15-aedb-cb046e66b38f" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b99fe46e-fa6c-4c15-aedb-cb046e66b38f.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b99fe46e-fa6c-4c15-aedb-cb046e66b38f.json" source: "Contracts Finder" current_stage: "Planning" buyer: "UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST" published: "2022-09-21" --- # Enterprise IT Service Management Solution - Market Engagement Buyer: UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST Current stage: Planning OCID: ocds-b5fd17-b99fe46e-fa6c-4c15-aedb-cb046e66b38f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b99fe46e-fa6c-4c15-aedb-cb046e66b38f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b99fe46e-fa6c-4c15-aedb-cb046e66b38f.json) ## Summary The University Hospitals Birmingham NHS Foundation Trust is planning a procurement process for an "Enterprise IT Service Management Solution - Market Engagement." The trust, one of the largest teaching hospital Trusts in England and the West Midlands, seeks to engage a supplier to provide this solution, inclusive of implementation consultancy services and post-implementation maintenance and support. The deadline for expressing interest and responding to a market engagement questionnaire is 19th October 2022. This procurement opportunity is suitable for businesses in the IT sector offering consulting, software development, internet, and support services. Small and medium-sized enterprises (SMEs) would be well-suited to compete for this contract. The location for delivery is in the West Midlands, United Kingdom. By replacing or updating their ITSM solution, the University Hospitals Birmingham aims to modernize IT service delivery and enhance service improvement using the latest technology and industry best practices. ## Notice University Hospitals Birmingham NHS Foundation Trust are seeking to engage with suppliers interested in its upcoming requirement for an Enterprise IT Service Management Solution. University Hospitals Birmingham NHS Foundation Trust (UHB) is one of the largest teaching hospital Trusts in England and the West Midlands, serving a regional, national and international population. It includes Birmingham Heartlands Hospital, Birmingham Chest Clinic, Good Hope Hospital, the Queen Elizabeth Hospital Birmingham, Solihull Hospital and various Community Services. The IT Department of University Hospitals Birmingham seek to engage a single supplier to provide an Enterprise IT Service Management Solution, inclusive of implementation consultancy services and a post implementation maintenance and support agreement. UHB IT Services delivers IT Services to circa 27,000 service users and is forecast to transact over 200,000 support transaction this year. The estate comprises over 900 servers (physical and virtual) and 20,000 desktop and mobile computer devices spread over multiple locations. The IT Services department of University Hospitals Birmingham consist of circa. 450 members of staff delivering a wide variety of services via ITIL aligned processes and functions including but not limited to: Service Desk, Incident Management, Problem Management, Request fulfilment, Application Management, Event Manage, Identity Management, Change Management, Asset & Configuration Management, Release & Deployment, Service Level Management, Service Catalogue Management, Supplier Management, Knowledge Management, Service Continuity Management, Information Security Management. As part of an on-going IT Strategy to modernise IT Service Delivery and to support our ongoing service improvement agenda UHB seek to replace or update its current ITSM solution with view to enhancing and capitalising on latest technology and industry best practice capabilities. The solution should address the requirements described in Annex 1 Feedback on Requirements. Suppliers who are able to offer solutions relevant to this requirement are invited to express an interest and respond to a market engagement questionnaire. Further details on how to do this are contained within the additional information section of this notice. This exercise is intended to provide potential bidders with the opportunity to review the Authority's Briefing Document and to provide information regarding the services they can offer that could meet these outline requirements. This builds on the Authority's commitment to engage with the market, by sharing information and seeking input from the market to enable us to develop the final specification and determine the appropriate route to market in a fair and transparent manner. Additional information: Suppliers wishing to participate in this market engagement exercise and express an interest in this requirement should respond to the questionnaire via the online form on the Bravo Portal by 13:00 on 19th October 2022 Bravo ref: pqq__28701 - Enterprise IT Service Management Solution - Market Engagement Direct link to response form: https://nhs.bravosolution.co.uk/go/4080327701835F6E31BF ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/061eacb2-6fc8-4f0a-9ab3-a56959310e94 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Sep 2022 | | Submission deadline | Not specified | | Future notice date | 19 Oct 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B15 1NU | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Edgbaston | | Westminster constituency | Birmingham Edgbaston | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48517000 - IT software package - 72000000 - IT services: consulting, software development, Internet and support - 72220000 - Systems and technical consultancy services - 72222000 - Information systems or technology strategic review and planning services - 72250000 - System and support services - 72253000 - Helpdesk and support services - 72610000 - Computer support services - 72611000 - Technical computer support services ## Release History - 21 Sep 2022 at 10:20 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/061eacb2-6fc8-4f0a-9ab3-a56959310e94 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/061eacb2-6fc8-4f0a-9ab3-a56959310e94 21st September 2022 - Early engagement notice on Contracts Finder - https://nhs.bravosolution.co.uk/nhs_collaborative/web/login.html Link to Bravo Portal ## Notice URLs - https://nhs.bravosolution.co.uk/go/4080327701835F6E31BF ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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