---
title: "RES/IT: The supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing and supporting SIP Trunking"
ocid: "ocds-b5fd17-b9a19f1a-db0a-4b2e-8151-12a7bb5fdaf4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9a19f1a-db0a-4b2e-8151-12a7bb5fdaf4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b9a19f1a-db0a-4b2e-8151-12a7bb5fdaf4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b9a19f1a-db0a-4b2e-8151-12a7bb5fdaf4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRISTOL CITY COUNCIL"
published: "2022-08-11"
---

# RES/IT: The supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing and supporting SIP Trunking

Buyer: BRISTOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b9a19f1a-db0a-4b2e-8151-12a7bb5fdaf4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9a19f1a-db0a-4b2e-8151-12a7bb5fdaf4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b9a19f1a-db0a-4b2e-8151-12a7bb5fdaf4.json)

## Summary

The Bristol City Council has awarded a contract for the supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing, with a total value of £5,100,000. The contract period starts on August 24, 2022, and ends on August 23, 2027. The procurement method used was an open procedure, with the tender period closing on May 6, 2022. This opportunity falls under the services category and is suitable for large-scale businesses.

This awarded contract by Bristol City Council presents a lucrative opportunity for businesses specialising in networking, internet, and intranet software packages, as well as communication and multimedia software packages. Companies with expertise in providing innovative solutions for contact centre modernisation and transitioning telephony to internet-based calling are well-suited to compete. Engaging in such contracts can facilitate business growth and establishment in the public procurement sector.

## Notice

Bristol City Council needs to replace its current end of contract contact centre solution with a solution that enables BCC to expand and modernise its contact channels for citizens. The council also need to transition its traditional telephony set-up to internet based calling by expanding its use of Microsoft Teams.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/034ff3f8-f80a-45d9-b0e6-6308e7b24fe3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Aug 2022 |
| Submission deadline | 6 May 2022 |
| Future notice date | Not specified |
| Award date | 10 Aug 2022 |
| Contract period | 23 Aug 2022 - 23 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,100,000 |
| Lots value | Not specified |
| Awards value | £5,100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRISTOL CITY COUNCIL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS3 9FS |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Bedminster |
| Westminster constituency | Bristol South |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INTUITIVE SYSTEMS AND NETWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48200000 - Networking, Internet and intranet software package
- 48500000 - Communication and multimedia software package

## Release History

- 11 Aug 2022 at 14:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/034ff3f8-f80a-45d9-b0e6-6308e7b24fe3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/034ff3f8-f80a-45d9-b0e6-6308e7b24fe3
  11th August 2022 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=e0585da9-97aa-ec11-8112-005056b64545
  Advert

## Notice URLs

- https://www.bristol.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9a19f1a-db0a-4b2e-8151-12a7bb5fdaf4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b9a19f1a-db0a-4b2e-8151-12a7bb5fdaf4.json.