---
title: "Customer Experience Survey"
ocid: "ocds-b5fd17-b9bb8b4a-bddf-49a0-bf47-30b32731f3a3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9bb8b4a-bddf-49a0-bf47-30b32731f3a3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b9bb8b4a-bddf-49a0-bf47-30b32731f3a3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b9bb8b4a-bddf-49a0-bf47-30b32731f3a3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2025-05-30"
---

# Customer Experience Survey

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-b9bb8b4a-bddf-49a0-bf47-30b32731f3a3

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## Summary

The procurement process for the "Customer Experience Survey" was undertaken by the Department for Work and Pensions, based in Blackpool, England. This contract relates to the industry category of research services under CPV code 73110000 and encompasses multiple locations including the British Overseas Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom. The procurement method was selective, utilising a call-off from a framework agreement. The tender concluded with an award stage, and an active contract was established on 29 May 2025 with IFF Research Ltd, running until 30 May 2028. The contract is valued at approximately £2,090,697.98.

This tender presents growth opportunities for large businesses specialising in research services, particularly those adept at deploying customer experience surveys across diverse geographical locations. Given the scale and nature of the contract, entities capable of delivering comprehensive research insights will find this opportunity lucrative. It facilitates a partnership role with a major government department, offering substantial engagement over a three-year period. Suitable candidates would ideally possess robust frameworks for managing large-scale and multi-region data collection and analysis.

## Notice

Contract award notice

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e9c741ae-0d28-43fe-80ea-42756bf66dd9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 May 2025 |
| Submission deadline | 26 Feb 2025 |
| Future notice date | Not specified |
| Award date | 28 May 2025 |
| Contract period | 28 May 2025 - 30 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,090,697 |
| Lots value | Not specified |
| Awards value | £2,090,697 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 30 May 2025 at 12:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e9c741ae-0d28-43fe-80ea-42756bf66dd9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e9c741ae-0d28-43fe-80ea-42756bf66dd9
  30th May 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9bb8b4a-bddf-49a0-bf47-30b32731f3a3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b9bb8b4a-bddf-49a0-bf47-30b32731f3a3.json.