---
title: "Civica On Demand Backlog Processing"
ocid: "ocds-b5fd17-b9cac023-42e1-4e2f-8a94-a4207a84fc90"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9cac023-42e1-4e2f-8a94-a4207a84fc90"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b9cac023-42e1-4e2f-8a94-a4207a84fc90.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b9cac023-42e1-4e2f-8a94-a4207a84fc90.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEICESTER CITY COUNCIL"
published: "2025-07-02"
---

# Civica On Demand Backlog Processing

Buyer: LEICESTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b9cac023-42e1-4e2f-8a94-a4207a84fc90

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## Summary

The public procurement process involves Leicester City Council as the buying organisation, with the awarded contract titled "Civica On Demand Backlog Processing". This contract falls under the industry category of data-processing services and is set in the United Kingdom, specifically in England. The current stage of procurement is the Award stage, with a contract value of £772,170. Noteworthy dates include the award date on 26th June 2025 and the contract period starting from 1st July 2025 to 31st March 2026. The procurement method utilised was a direct award approach.

This tender provides significant business growth opportunities, especially for firms specialising in data-processing services. Large-scale businesses like Civica UK Ltd, which successfully won the contract, are well-suited due to the nature and scope of the project, encompassing the processing of housing benefits and council tax workloads. The project, therefore, offers substantial engagement in the public sector for experienced companies within this service category, given the high volume and specific expertise required for public administration operations.

## Notice

To deliver the Council's Housing Benefits Change in Circumstance and Universal Credit caseload, with the volumes of 12,000 over this contractual period. Council Tax Processing - 1,700 work items per week. To assist with processing for LCC's Council Tax caseload, with the volumes of 68,000 items over the contractual period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7ef8246a-592d-4567-8463-c2f3bb697880 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jul 2025 |
| Submission deadline | 1 May 2025 |
| Future notice date | Not specified |
| Award date | 25 Jun 2025 |
| Contract period | 30 Jun 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | £772,170 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTER CITY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE1 1FZ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF21 Leicester |
| Local authority | Leicester |
| Electoral ward | Castle |
| Westminster constituency | Leicester South |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72310000 - Data-processing services

## Release History

- 2 Jul 2025 at 15:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7ef8246a-592d-4567-8463-c2f3bb697880

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7ef8246a-592d-4567-8463-c2f3bb697880
  2nd July 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.leicester.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9cac023-42e1-4e2f-8a94-a4207a84fc90. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b9cac023-42e1-4e2f-8a94-a4207a84fc90.json.