---
title: "Call Care System"
ocid: "ocds-b5fd17-b9d4638b-bdd9-41a5-9ac5-e0c3ff6bee91"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9d4638b-bdd9-41a5-9ac5-e0c3ff6bee91"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b9d4638b-bdd9-41a5-9ac5-e0c3ff6bee91.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b9d4638b-bdd9-41a5-9ac5-e0c3ff6bee91.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST NORTHAMPTONSHIRE COUNCIL"
published: "2025-12-16"
---

# Call Care System

Buyer: WEST NORTHAMPTONSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b9d4638b-bdd9-41a5-9ac5-e0c3ff6bee91

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9d4638b-bdd9-41a5-9ac5-e0c3ff6bee91)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b9d4638b-bdd9-41a5-9ac5-e0c3ff6bee91.json)

## Summary

West Northamptonshire Council has completed the procurement process for the "Call Care System," which entails the provision of UMO hosted as a service to monitor a variety of alarms. Falling under the software package and information systems category, this service contract is located in Northampton, England. The procurement utilised a selective method with the call-off from a framework agreement, specifically under the Northern Housing Consortium Framework - Technology Enabled Lives (TEL) Lot 1. The award was announced on 16th December 2025, following the award on 30th September 2025, and the contract began on 1st October 2025, with the initial term set to end on 30th September 2026, including options for extensions up to 2028.

This tender presents valuable opportunities for business growth, especially suited for small and medium-sized enterprises (SMEs), given the minimal value of £70,000 and an awarded value of £79,632. Companies adept in developing and managing technology-enabled solutions for monitoring alarms can forge significant service offerings through this contract. E.NOVATION UK LIMITED, a registered SME, has been awarded the contract, demonstrating that similar businesses with expertise in software systems for digital and analogue alarms can vie for such service-led contracts, which can facilitate expanding their market presence and capabilities in the local government services sector.

## Notice

Provision of UMO hosted as a service, on the basis of a 1+1+1 year contract term, the solution is to monitor any combination of analogue and digital alarms.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e60ee5d0-5d11-408d-88b3-4bdc6b2abe8a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2025 |
| Submission deadline | 30 Sep 2025 |
| Future notice date | Not specified |
| Award date | 29 Sep 2025 |
| Contract period | 30 Sep 2025 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | Not specified |
| Awards value | £79,632 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST NORTHAMPTONSHIRE COUNCIL |
| Locality | NORTHAMPTON |
| Post town | Northampton |
| Postcode | NN1 1ED |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF24 West Northamptonshire |
| Local authority | West Northamptonshire |
| Electoral ward | Castle |
| Westminster constituency | Northampton North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | E.NOVATION |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Dec 2025 at 10:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e60ee5d0-5d11-408d-88b3-4bdc6b2abe8a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e60ee5d0-5d11-408d-88b3-4bdc6b2abe8a
  16th December 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9d4638b-bdd9-41a5-9ac5-e0c3ff6bee91. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b9d4638b-bdd9-41a5-9ac5-e0c3ff6bee91.json.