--- title: "T17/27_Out-of-Hours IT Support Service" ocid: "ocds-b5fd17-b9e2f02a-064e-4a49-8387-e663ebaa23aa" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9e2f02a-064e-4a49-8387-e663ebaa23aa" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b9e2f02a-064e-4a49-8387-e663ebaa23aa.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b9e2f02a-064e-4a49-8387-e663ebaa23aa.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ANGLIA RUSKIN UNIVERSITY" published: "2018-04-11" --- # T17/27_Out-of-Hours IT Support Service Buyer: ANGLIA RUSKIN UNIVERSITY Current stage: Tender OCID: ocds-b5fd17-b9e2f02a-064e-4a49-8387-e663ebaa23aa [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9e2f02a-064e-4a49-8387-e663ebaa23aa) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b9e2f02a-064e-4a49-8387-e663ebaa23aa.json) ## Summary The procurement process titled "T17/27_Out-of-Hours IT Support Service" is being conducted by Anglia Ruskin University, located in Chelmsford, Essex. This tender falls under the services industry category, specifically focusing on helpdesk and support services. The procurement is at the Tender stage, with a closing date for submission of the Selection Questionnaire set for 12 noon on 10 May 2018. The proposed contract duration is 36 months starting from 1 August 2018, with an option to extend for two additional 12-month periods. The procurement method is selective, employing a restricted procedure due to the project's significance. This tender presents a significant opportunity for businesses specialising in IT support services, particularly those experienced in delivering helpdesk solutions for educational institutions. Companies equipped to provide out-of-hours support and capable of managing service desk operations effectively would be particularly well-suited to compete for this contract. Engaging in this procurement process could result in valuable partnerships and sustained business growth over the contract's duration. ## Notice Please find attached documents relating to the tender for T17/27_Out-of-Hours IT Support Service. Please note the closing date for your Selection Questionnaire submission(s) is 12 noon on 10/05/2018. Please do not complete the Invitation to tender (ITT) documentation. You will be informed whether you have progressed to the ITT stage. Tenderers must check that all the documents listed in the contents have been received and are complete in all respects. Documents that must be returned to us completed in full are: 20180411_SQ.docx only. Tenderers are to note lodgement of large electronic files may take time and as such tenderers must allow sufficient time to fully transmit all files prior to the closing time. Please see paragraph 1.14 of the Selection Questionnaire document for further information. End date for Contract Finder is for information only. Additional information: https://in-tendhost.co.uk/angliaruskinuniversity/ The tender is being conducted electronically using the Anglia Ruskin University eTendering system which can be found at https://in-tendhost.co.uk/angliaruskinuniversity/ . To receive documents, the users must first register and obtain log in details. Existing users should log in to the website and express interest. Delivery Notes Anglia Ruskin University Information-Technology Services (IT Services) has a requirement to purchase an out-of-hours IT service desk solution that will provide help, advice and support to students and staff outside of our core operating hours of 08:00 - 18:00 daily from Monday to Friday. The proposed contract will be for 36 months with the option to extend for 2 x 12 months. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4fe37da5-dc14-482e-85cd-e9a30db50fea | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Apr 2018 | | Submission deadline | 10 May 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Jul 2018 - 31 Jul 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ANGLIA RUSKIN UNIVERSITY | | Locality | ESSEX | | Post town | Chelmsford | | Postcode | CM1 1SQ | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH3 Essex | | ITL 3 | TLH36 Heart of Essex | | Local authority | Chelmsford | | Electoral ward | Marconi | | Westminster constituency | Chelmsford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72250000 - System and support services - 72253000 - Helpdesk and support services - 72253100 - Helpdesk services - 72253200 - Systems support services ## Release History - 11 Apr 2018 at 10:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4fe37da5-dc14-482e-85cd-e9a30db50fea ## Documents - https://www.contractsfinder.service.gov.uk/Notice/4fe37da5-dc14-482e-85cd-e9a30db50fea 11th April 2018 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/angliaruskinuniversity/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/angliaruskinuniversity/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9e2f02a-064e-4a49-8387-e663ebaa23aa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b9e2f02a-064e-4a49-8387-e663ebaa23aa.json.