---
title: "Information Technology Service Management (ITSM)"
ocid: "ocds-b5fd17-b9edc25c-5ec7-4c97-bf94-f5ce32469878"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9edc25c-5ec7-4c97-bf94-f5ce32469878"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b9edc25c-5ec7-4c97-bf94-f5ce32469878.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b9edc25c-5ec7-4c97-bf94-f5ce32469878.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WOLVERHAMPTON CITY COUNCIL"
published: "2025-02-06"
---

# Information Technology Service Management (ITSM)

Buyer: WOLVERHAMPTON CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b9edc25c-5ec7-4c97-bf94-f5ce32469878

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9edc25c-5ec7-4c97-bf94-f5ce32469878)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b9edc25c-5ec7-4c97-bf94-f5ce32469878.json)

## Summary

Wolverhampton City Council has concluded the award stage of the procurement process for an Information Technology Service Management (ITSM) solution. The contract, valued at £424,528, has been awarded to Halo Service Solutions Ltd. The procurement falls under the industry category of software packages and information systems and will be executed in the West Midlands, United Kingdom. Key dates include the tender period ending on 1st October 2024 and the contract period starting on 16th December 2024, ending on 15th December 2028. The procurement method used was selective, specifically a call-off from a framework agreement.

This tender creates significant opportunities for businesses specialising in IT service management and software solutions. While large scale companies like Halo Service Solutions Ltd have secured the contract, SMEs and VCSEs are also encouraged, as Wolverhampton City Council's suitability criteria for this tender includes these types of businesses. Business growth can be stimulated through involvement in such long-term and high-value contracts, providing consistent revenue and the chance to establish long-term partnerships with government entities.

## Notice

Wolverhampton City Council have awarded a contract for an Information Technology Service Management (ITSM) solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/96c2a2c7-401d-49c0-9508-3cd4b5713290 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Feb 2025 |
| Submission deadline | 1 Oct 2024 |
| Future notice date | Not specified |
| Award date | 16 Dec 2024 |
| Contract period | 16 Dec 2024 - 15 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £424,528 |
| Lots value | Not specified |
| Awards value | £424,528 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WOLVERHAMPTON CITY COUNCIL |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 1SH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | St Peters |
| Westminster constituency | Wolverhampton West |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Feb 2025 at 10:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/96c2a2c7-401d-49c0-9508-3cd4b5713290

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/96c2a2c7-401d-49c0-9508-3cd4b5713290
  6th February 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b9edc25c-5ec7-4c97-bf94-f5ce32469878. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b9edc25c-5ec7-4c97-bf94-f5ce32469878.json.