---
title: "Legal Ombudsman Case Management System"
ocid: "ocds-b5fd17-ba0736c1-3f0f-46d2-8333-86c73d05b871"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba0736c1-3f0f-46d2-8333-86c73d05b871"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ba0736c1-3f0f-46d2-8333-86c73d05b871.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ba0736c1-3f0f-46d2-8333-86c73d05b871.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2022-01-18"
---

# Legal Ombudsman Case Management System

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-ba0736c1-3f0f-46d2-8333-86c73d05b871

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba0736c1-3f0f-46d2-8333-86c73d05b871)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ba0736c1-3f0f-46d2-8333-86c73d05b871.json)

## Summary

The Ministry of Justice has completed a procurement process for the "Legal Ombudsman Case Management System," which falls under the information technology services industry category. This selective procurement, conducted through a call-off from a framework agreement, was successfully awarded on 18th March 2021, with a total contract value of £666,000 GBP. The contract commenced on 1st April 2021 and is set to conclude on 31st March 2023. Delivery will primarily take place in London, United Kingdom.

This tender presents significant opportunities for growth, particularly for businesses specialising in IT service management and CRM systems. Companies with capabilities in technical infrastructure support, ongoing service management, and continuous improvement of CRM solutions would be well-positioned to compete in future tenders of a similar nature. Engaging in such contracts can enhance a business's portfolio, gaining valuable experience and credibility in the public sector.

## Notice

A Managed Service providing ongoing support and continuous improvement to the technical Infrastructure of the Legal Ombudsman Dynamics CRM managed service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f980b7dc-3059-41ea-a9cd-1a348e019652 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jan 2022 |
| Submission deadline | 18 Mar 2021 |
| Future notice date | Not specified |
| Award date | 18 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £666,000 |
| Lots value | Not specified |
| Awards value | £666,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VERSION 1 SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 18 Jan 2022 at 16:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f980b7dc-3059-41ea-a9cd-1a348e019652

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f980b7dc-3059-41ea-a9cd-1a348e019652
  18th January 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/29fdd1b8-e6ae-43cd-807d-03a96b570f44
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba0736c1-3f0f-46d2-8333-86c73d05b871. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ba0736c1-3f0f-46d2-8333-86c73d05b871.json.