---
title: "Telephony Support"
ocid: "ocds-b5fd17-ba156624-5bea-48f0-ba7b-5c0b36b9dde0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba156624-5bea-48f0-ba7b-5c0b36b9dde0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ba156624-5bea-48f0-ba7b-5c0b36b9dde0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ba156624-5bea-48f0-ba7b-5c0b36b9dde0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEVON & SOMERSET FIRE & RESCUE SERVICE"
published: "2026-10-14"
---

# Telephony Support

Buyer: DEVON & SOMERSET FIRE & RESCUE SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-ba156624-5bea-48f0-ba7b-5c0b36b9dde0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba156624-5bea-48f0-ba7b-5c0b36b9dde0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ba156624-5bea-48f0-ba7b-5c0b36b9dde0.json)

## Summary

Devon & Somerset Fire & Rescue Service procured support for its telephony network. This is a telecommunications network support service, classified under CPV 72315100, for the fire and rescue service. The recorded delivery location is Exeter, Devon. The requirement is for ongoing support rather than the supply of a separately described network product. The buyer is Devon & Somerset Fire & Rescue Service, whose headquarters are in Exeter. The procurement is categorised as a service and was identified as suitable for small and medium-sized enterprises. The service concerns the buyer’s telephony network; the stated scope does not break the work down into particular support tasks, equipment or sites.

The procurement is complete and was awarded to Panacea Networking. The award was made on 10 October 2026 for £60,011. The contract period runs from 5 November 2026 to 4 November 2029. The buyer used a limited competition through a competitive quotation process below the procurement threshold. The tender submission deadline was 30 September 2026 at 12:00. This was a single service requirement, with no separate lots described. The stated evaluation basis and detailed supplier eligibility requirements are not set out in the available procurement information.

This award shows that Devon & Somerset Fire & Rescue Service buys support for its telephony network through a competitive quotation process below the procurement threshold. A supplier seeking to compete for a similar requirement from this buyer would need to demonstrate that it can support and maintain a telephony network reliably over a multi-year service arrangement. Relevant network support experience, a capable technical team and the capacity to provide continuity of service would help establish credibility. The awarded supplier was identified as a large business, while the procurement was also considered suitable for SMEs, indicating that smaller providers may be credible where they can evidence the necessary skills and delivery capacity. The stated requirement does not identify particular accreditations or specialist technical standards.

## Notice

Support for telephony network

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/338fc653-eaae-4044-949c-8e4f646268ac |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Oct 2026 |
| Contract period | 5 Nov 2026 - 4 Nov 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,011 |
| Lots value | Not specified |
| Awards value | £60,011 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEVON & SOMERSET FIRE & RESCUE SERVICE |
| Locality | EXETER |
| Postcode area | Exeter |
| Postcode | EX3 0NW |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | East Devon |
| Electoral ward | Clyst Valley |
| Westminster constituency | Exmouth and Exeter East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PANACEA NETWORKING LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72315100 - Data network support services

## Release History

- 14 Oct 2026 at 15:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/338fc653-eaae-4044-949c-8e4f646268ac

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/338fc653-eaae-4044-949c-8e4f646268ac
  14th October 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba156624-5bea-48f0-ba7b-5c0b36b9dde0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ba156624-5bea-48f0-ba7b-5c0b36b9dde0.json.